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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8731 reviews)

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4.88

Based on 8,731 reviews, last reviewed 19th May 2026

78% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Amazing Didcot-Vess/Helen It was a great experience visiting Didcot branch, the staff was very helpful and helped me open a account without an appointment, very friendly and he... Read more Reviewed on: 19th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Savings now

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Newbury Building Society Savings reviews (8731)

Great customer service

Hazel in the Newbury branch was extremely helpful and patient, with my Mum and I asking for various things, like opening a new account, paying in money and updating our interest on different accounts we have between us. Hazel was fab! Only negative comments are the lack of plastic wallets available to store passbooks in - a real pain!!! Can’t be for environmental reasons because they are definitely NOT single use plastic! Also, where has the water dispenser gone?? Really missed that because we were in branch for quite a while and my mum is elderly. Not keen on the branch refit at all. Bring back the water dispenser and more chairs! People queuing, can’t really sit down. Reviewed on: 22nd September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - and for your kind words about Hazel, which we will share with her. We do not provide plastic wallets anymore as we are reducing the plastic we use, not just single use. Please do let our branch team know if you require a glass of water and it can be provided. Thank you for your thoughts also on the branch refurbishment, we do ask the branch colleagues to provide extra seating if the bench seats and side seating are all in use - please do ask for a seat if you require one and we can provide this. Response date: 25th September 2023

EXELLENT SERVICE

We made an appointment to open a new account, quick to get an appointment and on time. Ella was very polite, friendly and efficient. The transfer to the new account was prompt and the books were returned by post within 2 days. An excellent and friendly, personal service. Reviewed on: 22nd September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ella, who will be so pleased to hear them. Response date: 22nd September 2023

Very pleasant service quick & efficient opening a senior saver account

See above review which gives my experience Reviewed on: 20th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 21st September 2023

A very satisfactory experience

Everything was explained to us in a friendly way. Reviewed on: 19th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st September 2023

Very efficient and professional service in opening a new account

Prompt attention and on time . Helpful and friendly Reviewed on: 19th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th September 2023

Friendly and efficient

All as expected, Daisy was friendly and quickly completed the account opening process. Reviewed on: 16th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Daisy, who will be so pleased to hear them. Response date: 18th September 2023

Excellent, friendly service.

I knew the type of product I wanted and there was no pressure put on me to go for a different option. Pros and cons of suitable options were discussed but I felt free to make my own choice. There was no pressure. I would definitely consider one of the other options suggested at a later date. Reviewed on: 16th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 18th September 2023

100% Satisfaction

Everything was explained to me about the account Reviewed on: 15th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 18th September 2023

A cash ISA that pays interest

Needed a instant cash ISA that was better than the poor offer from lloyds bank where I always banked. Reviewed on: 12th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th September 2023

Thank you

Firstly I didn’t expect to have a conversation about my savings on the day I went into the Newbury but was pleasantly surprised when I was offered an appointment. The advisor was very informative and covered everything I needed to know to make an informed decision about my savings. The advice was given in a clear concise manner. The advisor was great and an asset to the Building society it encouraged me to put my savings in your capable hands.Thank you Reviewed on: 9th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 11th September 2023

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Newbury Building Society: Savings reviews

78% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8731)

Great customer service

EXELLENT SERVICE

Very pleasant service quick & efficient opening a senior saver account

A very satisfactory experience

Very efficient and professional service in opening a new account

Friendly and efficient

Excellent, friendly service.

100% Satisfaction

A cash ISA that pays interest

Thank you

Review Newbury Building Society: Savings now

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