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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8732 reviews)

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4.88

Based on 8,731 reviews, last reviewed 19th May 2026

78% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Amazing Didcot-Vess/Helen It was a great experience visiting Didcot branch, the staff was very helpful and helped me open a account without an appointment, very friendly and he... Read more Reviewed on: 19th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8732)

Thank you

Firstly I didn’t expect to have a conversation about my savings on the day I went into the Newbury but was pleasantly surprised when I was offered an appointment. The advisor was very informative and covered everything I needed to know to make an informed decision about my savings. The advice was given in a clear concise manner. The advisor was great and an asset to the Building society it encouraged me to put my savings in your capable hands.Thank you Reviewed on: 9th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 11th September 2023

Good old fashioned service

I like non internet branch based financial services. Newbury building society felt more personable than Nationwide building society on initial enquiry. Was able to book a appointment for the time slot i needed . Quite a lot of form filling to do to join but done in 35 minutes. Passbook for 'welcome to Newbury building society' account arrived quickly. The passbook for the ISA transfer account will take longer. I have been advised, as my previous provider will drag their feet. Reviewed on: 8th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th September 2023

Efficient and easy

Easy to open senior account - although there was a delay due to my wife having to provide identity, but otherwise very good. Good comms. Getting online was easy and security was thorough but simple to achieve. Reviewed on: 8th September 2023

Reply from Newbury Building Society Hi- thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th September 2023

Easier than expected

It was straightforward to open new accounts having made an appointment to do so. However, the experience would have been vastly improved if the branch (Wokingham) had some form of air conditioning. On a hot afternoon it was stifling. Reviewed on: 8th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. We will be sure to pass your comments over to the relevant team. Thank you again. Response date: 8th September 2023

Very pleasant Building Society

Stacey was very pleasant & explained everything very well. She was very patient and talked nicely. Reviewed on: 7th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Stacey, who will be so pleased to hear them. Response date: 7th September 2023

Helpful staff answering queries

Difficulty getting documentation re identify. Assisted by staff. Reviewed on: 4th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 5th September 2023

Quick, efficient, very friendly

Opening a new account was very simple and the staff member was very helpful and friendly Reviewed on: 3rd September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 4th September 2023

helpfull and very friendlyf

from the moment i i walked into the wokingham branch a very profeshnai experiance and made welcome Reviewed on: 2nd September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 4th September 2023

Had to ring 3 times!

I have an Existing Member Account and wanted to open a joint account with my wife. I filled in the relevant information online and waited to hear from Newbury. Not hearing anything, I looked at my accounts online and saw that the new account was there. I paid over some money and found it came back the next day. I tried this twice with the same results. I decided to phone and after waiting for 20 minutes spoke to an advisor who informed me that the account wasn't open yet and we should have got a letter. He promised to send another letter immediately but that didn't come and I rang again twice to get the letter sent. No letters arrived until during our holiday 6 days later. On opening the 2 letters that did arrive I found that they hadn't been sent when I was told they should have been. I very nearly gave up but because I didn't want to loose any further interest on my savings eventually opened the account. The delay and time I wasted is not acceptable. Reviewed on: 1st September 2023

Reply from Newbury Building Society Thank you for letting us know about your experience, and understand your frustrations. We will ask our Customer Service Manager to look into this for you and contact you. Response date: 1st September 2023

Brilliant service

I went in twice to sort out my accounts, to add to an existing one and to open a new one. The woman who sorted it all out (unfortunately I don’t know her name, maybe name badges would be useful), was helpful, explained everything, suggested I use an existing account that I didn’t think could still be used. Exemplary. Reviewed on: 1st September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 1st September 2023

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