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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8757 reviews)

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4.89

Based on 8,757 reviews, last reviewed 13th Jul 2026

28% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

The friendly, fair, mutual building society. Branch is open all day Mon-Fri & Sat morn; Staff are friendly and helpful; you get any share of bonuses regardless of which account you have; its easy... Read more Reviewed on: 13th July 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8757)

Appalling service.

Met Sarah Jones (?) in Thatcham branch. Full of bluster and sales pitch. We both invested £5000 each. Since then no communication no information no help. She even asked us to go on line and put a Reviewed on: 26th September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we are sorry to hear that you have had a poor experience, this is not what we expect. Our branch manager will be in touch to determine what happened and see how we can help. Thank you for letting us know and again apologies for this experience with our service. Response date: 26th September 2023

Happy to be back with a Building Society.

After years of banking with large multi national banks, I am happy to be back with a building society and a local one to my area. I am very happy with the accounts I opened and the service provided. Reviewed on: 25th September 2023

Reply from Newbury Building Society Welcome back! Thank you for taking the time to leave feedback, we do appreciate it. Response date: 26th September 2023

Opening new savings account

Very well informed quick and easy no trying to sell you anything extra. Reviewed on: 23rd September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 25th September 2023

Quick and easy

Prompt contact via phone call to complete application Reviewed on: 22nd September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 25th September 2023

Excellent service promt

Arranged meeting easily no hassle Reviewed on: 22nd September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 25th September 2023

Getting the best from my savings!

Booked appointment.. knew what I wanted to do. Was listened to and given options to select. All done in a very pleasant manner. Reviewed on: 22nd September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 25th September 2023

Great customer service

Hazel in the Newbury branch was extremely helpful and patient, with my Mum and I asking for various things, like opening a new account, paying in money and updating our interest on different accounts we have between us. Hazel was fab! Only negative comments are the lack of plastic wallets available to store passbooks in - a real pain!!! Can’t be for environmental reasons because they are definitely NOT single use plastic! Also, where has the water dispenser gone?? Really missed that because we were in branch for quite a while and my mum is elderly. Not keen on the branch refit at all. Bring back the water dispenser and more chairs! People queuing, can’t really sit down. Reviewed on: 22nd September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - and for your kind words about Hazel, which we will share with her. We do not provide plastic wallets anymore as we are reducing the plastic we use, not just single use. Please do let our branch team know if you require a glass of water and it can be provided. Thank you for your thoughts also on the branch refurbishment, we do ask the branch colleagues to provide extra seating if the bench seats and side seating are all in use - please do ask for a seat if you require one and we can provide this. Response date: 25th September 2023

EXELLENT SERVICE

We made an appointment to open a new account, quick to get an appointment and on time. Ella was very polite, friendly and efficient. The transfer to the new account was prompt and the books were returned by post within 2 days. An excellent and friendly, personal service. Reviewed on: 22nd September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ella, who will be so pleased to hear them. Response date: 22nd September 2023

Very pleasant service quick & efficient opening a senior saver account

See above review which gives my experience Reviewed on: 20th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 21st September 2023

A very satisfactory experience

Everything was explained to us in a friendly way. Reviewed on: 19th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st September 2023

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Newbury Building Society: Savings reviews

28% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8757)

Appalling service.

Happy to be back with a Building Society.

Opening new savings account

Quick and easy

Excellent service promt

Getting the best from my savings!

Great customer service

EXELLENT SERVICE

Very pleasant service quick & efficient opening a senior saver account

A very satisfactory experience

Review Newbury Building Society: Savings now

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