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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8684 reviews)

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4.88

Based on 8,684 reviews, last reviewed 26th Mar 2026

86% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

The staff member was well informed and listened care... The staff member was well informed and listened carefully to our requirements. Reviewed on: 26th March 2026

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8684)

Newbury Building Society Branch Review

Very lovely girl, always smiling. Reviewed on: 31st July 2023

Notification of Death of Joint Acct Holder

I went to the Andover branch to notify them of the death of my father, The lady I spoke to was very kind and dealt with me in a very empathic way. She quickly dealt with everything, explaining everything she was doing. She asked if I would like to open another acct which paid a better interest rate which would then be paid into the original acct . I agreed to this an she transferred an amount to the new acct. She kept my old book and only 2 days later I received it back in the post along with the new pass book. She was very pleasant, efficient and professional from start to finish. Her customer care was exemplary from start to finish and she is a credit to your building society. Reviewed on: 28th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and for your kind words. We will be sure to share your feedback with our colleagues in the Andover branch, who will be so pleased to hear them. Response date: 1st August 2023

Friendly and kind staff that take an interest!

All the staff in the branches I have transacted in have gone above and beyond to make me feel welcome and take a genuine interest in me. My most recent visit to the Basingstoke branch was no exception, lots of smiley faces! Reviewed on: 28th July 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we do appreciate it and our colleagues in Basingstoke will be so pleased to hear this! Response date: 28th July 2023

Winchester Branch visit

I visited the Winchester Branch to draw some cash . Subhashini Venkatesan was excellent, professional, friendly , very helpful. She advised me on the latest interest rates and switching my original accounts to a higher interest paying accounts. In addition opening a new account. Subhashini Venkatesan did all the necessary applications/ forms there and then , very efficiently. I've visited the Winchester Branch on several occasions and each visit has been a real pleasure. The staff are friendly, helpful, efficient. I have already recommended members of my family to open accounts, some have opened accounts at different branches and have all been very pleased with the services provided. Reviewed on: 28th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - and for your kind words. We really do appreciate it and will be sure to share your comments with Subhashini and her colleagues in our Winchester branch, who will be so pleased to hear them. Thank you! Response date: 28th July 2023

Very Helpful...

I visited my local Newbury Building Society earlier this week in order to open a new savings account as an existing member. I was welcomed by Justine Ransom, Branch Manager, at my 10.30am appointment. Justine carefully and concisely outlined and explained the variation of options of accounts best suited to me in my present situation, and patiently listened and responded to any questions and queries I needed to ask. I left feeling I had received very good service as a customer and that there remains a variety of ways in which I can contact the building society in future if necessary. I will state that I am impressed by the Society and the way in which I, as a customer, have been treated when I come into the offices. The Newbury is possibly the last Mutual and I hope it remains this way because the customer really does matter. Reviewed on: 27th July 2023

Reply from Newbury Building Society Thank you so much for your kind words and taking the time to leave feedback - we do appreciate it. We will be sure to share your comments with Justine, who will be so pleased to read them. Response date: 28th July 2023

Opening business account

Paula at the Hungerford Branch was informative and helpful, and our experience of opening a new account was relaxed and friendly. Reviewed on: 27th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Paula, who will be so pleased to hear them. Response date: 27th July 2023

Great children's saver opening

We went around all the Abingdon banks, then the building societies. Newbury was brilliant! Thank you for making my 9 year old very happy! Reviewed on: 25th July 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we do appreciate it and will share your comments with our colleagues in Abingdon, who will be pleased to hear them. Response date: 26th July 2023

Excellent Service at Newbury Building Society

I cannot recommend Newbury Building Society enough. Customer Service Advisor, Stacey, was incredibly clear and helpful in setting up my accounts. Reviewed on: 24th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to shar your comments with Stacey, who will be so pleased to hear them. Response date: 24th July 2023

First class customer service

Staff recognised our needs and were able to offer exactly what we required in a saving account. Staff were helpful, friendly, personable and knowledgable. Reviewed on: 21st July 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 24th July 2023

Good service

Despite there being busy staff those present were willing and able to help with opening a new account. Reviewed on: 21st July 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 21st July 2023

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