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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8684 reviews)

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4.88

Based on 8,684 reviews, last reviewed 26th Mar 2026

86% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

The staff member was well informed and listened care... The staff member was well informed and listened carefully to our requirements. Reviewed on: 26th March 2026

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8684)

New Account for Existing Customer

I have been a customer for a little over a year and was looking to open a new account. I tried this online, but had issues as my existing NI number had been entered automatically from my existing customer record but partially obfuscated and therefore wasn't accepted, but no option to correct it - this required my first contact with the savings team - they resolved it efficiently and communicated well by the next day I was ready to try again and was successful. Once opened I tried to fund my account, I sent money but this was returned. I enquired why and was advised I needed to provide ID - odd this was the case as I was an existing customer and using the same nominated account for my new account as my existing. A copy of bank statement was required, although no option to upload this electronically, requiring either a trip to the branch or snail mail. Overall I think Newbury has a great proposition and fantastic people - however, a review of the customer journey and policies would identify some very simple changes that would improve the customer experience and free time for the staff to focus on what they do best which is building relationships Reviewed on: 15th July 2023

Reply from Newbury Building Society Thank you for taking the time to provide this feedback, it does help us. We have shared your comments with our customer service team who are reviewing how processes can be made simpler and clearer, while retaining the regulatory steps we must take. We are looking at this closely and upgrading our online service to address some of the frustrations. Response date: 21st July 2023

very simple to do

being explained very well about the accounts by a very nice person . Reviewed on: 14th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th July 2023

Friendly and efficient

Set up a new account that was slightly complicated and required shuffling money around. All carried out well, friendly staff Reviewed on: 9th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreicate it. Response date: 10th July 2023

Opening a Senior Saver Account

Vasilka was extremely helpful and informative as she took us through the process of opening the joint Senior Saver account. A very pleasant half hour. Reviewed on: 9th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and you kind words- we do appreicate it. We will be sure to share your comments with Vasilka, who will be so pleased to hear them. Response date: 10th July 2023

General update

Sarah was delightful, and very knowledgeable. answered all our questions and was really helpful and gave sound advice Reviewed on: 7th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and you kind words- we do appreicate it. We will be sure to share your comments with Sarah, who will be so pleased to hear them. Response date: 10th July 2023

Opening new account

Very straight forward procedure. Good security controls in place Reviewed on: 7th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 7th July 2023

Very Poor

Newbury does NOT update its saving interest rates when base rates increase and in the few instances when it has it is very very slow (like months) to pass on any increase and when it does it's a very small part of the increase. I am therefore closing my account - Halifax has much better rates and instant access Reviewed on: 7th July 2023

Reply from Newbury Building Society Thank you for your feedback and we are sorry to hear that you are frustrated with the savings rates changes - we have made a number of increases to savings interest rates this year and depending on your account(s) we can send you dates and details of the increases, please email us if this would be of help. Response date: 7th July 2023

Customer service

It’s always a pleasure to go into my local branch of The Newbury Building Society as I am welcomed with a smile and very efficient members of staff who deal with any questions I may have so well done to you all. Reviewed on: 6th July 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we appreciate it. Response date: 7th July 2023

Executor Account

Although Vasilka had not previously set up an Executor Account, she managed really well, was courteous and professional. Reviewed on: 4th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Vasilka, who will be so pleased to hear them Response date: 4th July 2023

Very impressed with the service so far-I hope it continues at this level

I have been contacted by telephone by Staceu Kemp who was very helpful and arranged to send me a Savings Pack at my request together with a couple of freepost envelopes for future deposits . It was good to be able to actualy speak with a member of staff rather than having to rely on the dreaded email system Reviewed on: 3rd July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Stacey, who will be so pleased to hear them. Response date: 4th July 2023

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