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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8752 reviews)

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4.90

Based on 8,860 reviews, last reviewed 30th Jun 2026

257% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

In branch service review Rachel have been brilliant, explained everything well. Very happy bubbly personality. Reviewed on: 30th June 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8752)

Efficient and speedy

I have not been a previous customer with Newbury but wished to open a Senior Saver account with them. These days, with money laundering/security regulations etc what was once a simple procedure is now highly complicated. Despite this, Richard navigated me through the procedure quickly and efficiently to a successful conclusion. My passbook arrived by post the very next day. I am very satisfied. Reviewed on: 12th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Richard, who will be so pleased to hear them. Response date: 12th May 2023

Thank you Stacey Kemp

We have just opened a saving account at Newbury Building Society. We found the experience extremely easy and Stacey was informative, professional and friendly. We are very grateful for her advice and expertise. Reviewed on: 11th May 2023

Reply from Newbury Building Society HI - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Stacey, who will be so pleased to hear them. Response date: 12th May 2023

A very pleasant and informative financial experience

I have passed the doors of Newbury Building Society many times over the 25 or so years I have lived in Newbury and never entered. Whilst reading the financial press in a nearby coffee shop, I was spurred into action to seek advice on a particular product I was interested in, a Children's ISA for our new grandchild. Of course, I could of looked a product up on line, but as I was near by the Newbury Building Society, I decided I would drop in and seek advice or at least some literature. As I entered the store, i was immediately greeted by Meredith, who listened intently to my initial request and then produced a simple piece of literature that covered the various savings products, it then became apparent that I could benefit from more than one of the savings products on offer, compared to that available from the other two banks I am with, particularly with regard to savings rates. I was then expertly passed over to a colleague of Meredith's, Rachel Hawkins who again took me through in detail the two products that seemed particularly suited to my requirements and I went ahead and set up the two accounts. Reviewed on: 10th May 2023

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Meredith and Rachel, who will be so pleased to hear them. Thank you again. Response date: 11th May 2023

Good and helpful experience by your friendly people

i went into the Newbury branch of the society initially to update something that was well overdue and that was to change my address on 2 accounts that i have had for years, also to update my books for the last three years interest. Your staff were so friendly and helpful. The lady pointed out to me that one of the accounts was a square deal isa and if i made my pound balance unto and over 50 pounds i could achieve one of your societies best interest rates. She also asked if there was anything you could do for me, i said having just got my pension i was looking for an account that would give monthly interest, she pointed me to your senior saver i went to Wetherspoons and pondered on it over breakfast. Then i immediately came back that day and opened my third account with you. Reviewed on: 9th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with the Newbury branch, who will be so pleased to hear them. Response date: 10th May 2023

Great experience

It was welcoming from the start to the end. We were actively encouraged to participate in selecting and opening our account. I was surprised to see chairs at a counter, the first time I had saw that. Reviewed on: 9th May 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 10th May 2023

Friendly, easy process

My appointment to open my son's first savings account went really well - the team at Newbury are friendly, informative and quick to get us set up! Reviewed on: 9th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th May 2023

ISA transfer

Very good, fairly straightforward. Reviewed on: 8th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th May 2023

Too slow and complicated

It took me three weeks to open an online savings account with many different things to do to finally be able to transfer money. Far too complicated compared to other other savings options elsewhere. Reviewed on: 7th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with the relevant teams. Thank you again. Response date: 10th May 2023

Joining Newbury

We saw Alice at The Newbury branch to open new accounts who made the process very simple. Reviewed on: 6th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Alice, who will be so pleased to hear them. Response date: 9th May 2023

Very Satisfied

Friendly staff member who opened our account(s). Holly is very knowledgeable regarding all the types of accounts and information she gave. Explained how long the whole process would take.. Staff at the counter welcoming, friendly and polite. Very impressed with service from start to finish. Reviewed on: 6th May 2023

Reply from Newbury Building Society Hi -thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Holly, who will be so pleased to hear them. Response date: 9th May 2023

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