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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8691 reviews)

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4.88

Based on 8,691 reviews, last reviewed 17th Apr 2026

87% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Just bought new isa product had a great experience a... Just bought new isa product had a great experience also had help with older products Reviewed on: 17th April 2026

Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8691)

great customer service and very community focussed

Newbury are truly focussed on making my experience as customer easy and pleasant, their staff are really helpful. I get good interest rates on my savings yet Newbury supports lots of local causes. Truly local but accessible on line Reviewed on: 22nd March 2023

Reply from Newbury Building Society Hi Michele, thank you for your kind words and taking the time to leave us a review, we really do appreciate it. Response date: 23rd March 2023

Excellent customer service

Appointment made to open two accounts with Newbury Building Society. Account opening took place in branch. Member of staff was courteous, thorough and friendly. Letter confirming opening of account/passbook arrived very quickly. Refreshing to deal with an organisation delivering good customer service in an uncomplicated format. Thank you. Reviewed on: 21st March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd March 2023

Finding a New Home

My husband and I have now come to an age when we need to take our savings out of shares. The only reason we can’t cope with the changes. We where recommended your building society plus contact not far from where we live. On making my original phone call I was connected to Samatha James who gave me help and information regarding The Senior Account I was interested in also we where given information on another account which was going to be beneficial to each of us..We now feel settled having found a building society for us. Reviewed on: 20th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We will be sure to share your comments with Samantha, who will be so pleased to hear them. Response date: 20th March 2023

Wonderful service

It is such a pleasure to go into my branch of the Newbury Building Society. Everyone is so welcoming and helpful. Everything is explained clearly and I always feel valued as a customer. Reviewed on: 20th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th March 2023

New account

Easy to open, I opened it by post and it was completed quickly with no hassles. Reviewed on: 19th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it. Response date: 20th March 2023

Helpful and friendly

I had an appointment to set up a Notice ISA savings account. Everything explained and very friendly. All questions were answered. Reviewed on: 19th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it. Response date: 20th March 2023

Helpful and patient

The adviser was very helpful and talked us through the different options, was patient while we decided what to do, set up the accounts and explained clearly all the transactions. Reviewed on: 17th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it. Response date: 20th March 2023

Easy Savings Set-up

Set up a few new savings accounts. Started on line, then spoke by phone to my local branch, and finally visited the branch to complete the process. Excellent service backed by thorough knowledge of Newbury products, from start to finish Reviewed on: 17th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it. Response date: 20th March 2023

Friendly and welcoming service from staff with a good knowledge of their products.

I first opened an account with NBS when I was having to deal with the affairs of s deceased relative. The staff were so helpful and obliging, particularly in comparison to other financial institutions that I had to deal with, that once these matters were concluded I decide to remain a member and keep using their savings products. Reviewed on: 17th March 2023

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th March 2023

Local Branch Serves Me Well

Opening a savings account in my local High St branch was simple, quick and gave me confidence. Reviewed on: 17th March 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreicate it. Response date: 17th March 2023

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Newbury Building Society: Savings reviews

87% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8691)

great customer service and very community focussed

Excellent customer service

Finding a New Home

Wonderful service

New account

Helpful and friendly

Helpful and patient

Easy Savings Set-up

Friendly and welcoming service from staff with a good knowledge of their products.

Local Branch Serves Me Well

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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