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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8693 reviews)

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4.88

Based on 8,693 reviews, last reviewed 22nd Apr 2026

90% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very efficient service from Jack Very efficient service from Jack Reviewed on: 22nd April 2026

Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8693)

Slow to answer messages

Very pleased with account I applied for. But very slow to get set up online with nominated account for payments/deposits. Messages not answered promptly, had to message a second time when no reply within a week. Took 3 weeks in all to get the account fully up & running. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback, we are sorry for recent delays in service responses, we have experienced very high volumes of enquiries and account openings. We have made changes to shorten response times during busy periods and keep members updated. Thank you again as it helps to know where we can make improvements. Response date: 17th February 2023

Easy to open account, customer services responded to enquiry quickly.

Would recommend to other customers. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback, we appreciate it. Response date: 17th February 2023

Helpful friendly service

I wanted advice on the right accounts to open to give me some flexibility but also the best interest rates. This was delivered with a great deal of knowledge Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

It took 10 days to open my account

I opened a new savings account but it was 10 days before I could deposit money into my account. Bad communication, excuses such 'we're very busy' people are off sick' meant that my savings were sitting in my current account (having moved them from my old low interest account) for 10 days. This is not acceptable. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback - we do appreciate it. We are sorry you had this experience, and we would like to contact you directly to discuss this. Please do email us at marketing @newbury.co.uk Response date: 17th February 2023

Opening new savings account

Trouble-free application on a nice website Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

ISA account set up

Real person, prompt response and follow up Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback Richard, we appreciate it. Response date: 17th February 2023

Savings advice

My appointment was very friendly and informative, The advice I received was uncomplicated and helpful Reviewed on: 16th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

Good service

Advice on best savings account for myself. All options fully explained and when I proceeded was dealt with very professionally. Thank you Reviewed on: 16th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

Account opening process

Relatively easy to open an ISA account. It could be improved by making the account opening process fully possible online rather than just in branch through in the post. Reviewed on: 16th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We are working to improve this service and will update members when this is possible. Response date: 17th February 2023

Lovely staff

Basingstoke staff are a treasure Reviewed on: 16th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We will be sure to share your comments with our colleagues in the Basingstoke branch, who will be so pleased to read them. Response date: 17th February 2023

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View resource hub

Newbury Building Society: Savings reviews

90% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8693)

Slow to answer messages

Easy to open account, customer services responded to enquiry quickly.

Helpful friendly service

It took 10 days to open my account

Opening new savings account

ISA account set up

Savings advice

Good service

Account opening process

Lovely staff

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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