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Newbury Building Society: Savings reviews

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4.88
Based on 8,708 reviews, last reviewed 27th Apr 2026
86% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
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7%
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Latest highest rating:

5

A very comfortable appointment ent with Tasha. A very comfortable appointment with Tasha. She explained everything very clearly and professionally. I appreciated her friendly approach towards both ... Read more Reviewed on: 27th April 2026
Joy Kyd's avatar
Joy Kyd

Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026
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Jean B
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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8708)

Newbury Building Society Branch Review

5
Excellent customer service, however would have been even better if I could of opened an account on initial visit, second visist needed. Reviewed on: 30th November 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 19th December 2022
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Newbury Building Society

Newbury Building Society Branch Review

4
Loosening of rules around withdrawal of funds from savers account would be good, and childs account does not support online withdrawal. Reviewed on: 30th November 2022
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Verified Member
Reply from Newbury Building Society Thank you for taking time to leave feedback we will be sure to share this with the customer service team who will be looking into where we can improve procedures like this. Response date: 16th February 2023
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Newbury Building Society

Newbury Building Society Branch Review

4
No clear queue line, security of tills (too exposed) - waste of money, no improvements. Reviewed on: 30th November 2022
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Verified Member
Reply from Newbury Building Society Thank you for taking time to provide your comments and feedback. We have added queue markers to improve this and our security is technically much improved in the new layout. Response date: 16th February 2023
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Newbury Building Society

Newbury Building Society Branch Review

5
Staff are great, Hungerford branch closes at 3pm, disappointed with this. Reviewed on: 30th November 2022
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Verified Member
Reply from Newbury Building Society Thank you for taking time to leave feedback, we are reviewing the use of the branch and opening times and will take into consideration feedback. Response date: 16th February 2023
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Newbury Building Society

Newbury Building Society Branch Review

5
Very helpful and friednly staff. Reviewed on: 30th November 2022
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Hi - Thank you for taking the time to submit a review, we really appreciate it. We are glad that your experience with us was positive. Thank you once again, take care. Response date: 19th December 2022
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Newbury Building Society

Newbury Building Society Branch Review

5
Sort out your online account help, wrong date of birth on your computer. Reviewed on: 30th November 2022
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Verified Member
Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Please contact us so we can understand how we can correct this issue. Email us at marketing @newbury.co.uk please, many thanks Response date: 17th February 2023
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Newbury Building Society

Newbury Building Society Branch Review

5
Excellent advice and friendly service. Reviewed on: 30th November 2022
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Hi - Thank you for taking the time to submit a review, we really appreciate it. We are glad that your experience with us was positive. Thank you once again, take care. Response date: 19th December 2022
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Newbury Building Society

Newbury Building Society Branch Review

5
Very approachable staff, I value face-to-face contact and the value of a passbook. Reviewed on: 30th November 2022
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Hi - Thank you for taking the time to submit a review, we really appreciate it. We are glad that your experience with us was positive. Thank you once again, take care. Response date: 19th December 2022
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Newbury Building Society

Newbury Building Society Branch Review

5
Long term member, I prefer the old layout. Reviewed on: 30th November 2022
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Thank you for your feedback, we appreciate it. Response date: 16th February 2023
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Newbury Building Society

Newbury Building Society Branch Review

5
Excellent, delighted by interest rate and Rachel for explaining it all. Reviewed on: 30th November 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 3rd January 2023
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Newbury Building Society

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