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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8711 reviews)

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4.88

Based on 8,711 reviews, last reviewed 29th Apr 2026

81% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Amy at Didcot No one explains the leaflets as well as AMY.very professional lady.she is I Believe a credit to her organisation Reviewed on: 28th April 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8711)

Professional

Very informative and friendly. I felt welcome as soon as I entered the branch. Reviewed on: 23rd September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 23rd September 2022

Very happy . Helpful and responsive staff

Now we wait and hope the interest rates are as good next year as they have been in the past Reviewed on: 23rd September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 23rd September 2022

Efficient service

Very helpful and knowledgeable the staff at Winchester Branch Reviewed on: 20th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 21st September 2022

First class service

Opened a new account, no appointment made, was made even easier by downloading and completing form first, all done in approx 15-20 minutes, books arrived by post a few days later. Reviewed on: 20th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 21st September 2022

Online Account not easy to use

Had difficulty setting up a nominated account. It took 2 secure messages and 3 phone calls to verify my bank account of 40+ years. I hope it will be set up today. Reviewed on: 20th September 2022

Reply from Newbury Building Society Sorry to hear this, please do let us know if this issue is not resolved and we will look into what may have caused the delays for you. Response date: 21st September 2022

Customer Care outstanding at the Newbury BS in Wokingham

Staff are warm, friendly and remember you, however rarely you visit. Delightful. Reviewed on: 20th September 2022

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to leave feedback for our Wokingham team. They will be so pleased to hear your comments. Response date: 21st September 2022

Additional account

As always the staff at your Wokingham branch are helpful and friendly Reviewed on: 20th September 2022

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to leave feedback for the Wokingham team, who will be so pleased to hear your comments. Response date: 21st September 2022

Opening savings account

A very good customer service experience. The person dealing with us did an efficient and thorough job with a pleasant and friendly manner. Reviewed on: 20th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 21st September 2022

Savings Appointment

Had an appointment with Daisy, she was very helpful and made my wife and I feel very reassured when depositing a large amount of money with newbury building society. Answered all of our questions and even called us to keep us updated on our cheque clearance! So nice to deal with lovely beings and not robots. Would definitely recommend Hungerford branch, we've always experienced lovely service there. Reviewed on: 5th September 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. We will be sure to share your comments with Daisy, who will be so pleased to hear them. Response date: 6th September 2022

Good advice from local branch

Although I do many financial transactions online sometimes there is a real advantage in being able to talk to staff face to face about forthcoming interest rate changes. This discussion prevented me from closing my welcome to Newbury account when I opened a EMA account. Many thanks to the Wokingham office staff. Reviewed on: 3rd September 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. We will be sure to share your comments with the Wokingham branch, who will be so pleased to hear them. Response date: 5th September 2022

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