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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.87 (7217 reviews)

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4.86

Based on 7,217 reviews, last reviewed 21st Feb 2025

3% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Went in three times before making a decision,staff a... Went in three times before making a decision,staff always friendly and informative.Listerned to what I wanted unlike the service I have been getting a... Read more Reviewed on: 21st February 2025

Latest lowest rating:

1

In branch service review Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (7217)

Yes I would

Fairly straightforward, helpful staff Reviewed on: 28th August 2020

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 28th August 2020

Perfect Product For Me

After opening my first account at your Alton branch (who are superb), I then opened an additional account which was easy and I was able to fund it straight away. Reviewed on: 21st August 2020

Reply from Newbury Building Society Hi Ian, thank you for your kind words and taking the time to leave feedback for us - we really appreciate it. Response date: 24th August 2020

Very good customer service

I was unsure about which savings account to open and my advisor was very helpful and friendly while providing me options. Reviewed on: 21st August 2020

Reply from Newbury Building Society Hi Elly, thank you for taking time to leave comments for us - we really appreciate it. Response date: 24th August 2020

Easy cash ISA

Having unintentionally maxed out my Existing Member Account annual deposit limit I needed to open another interest paying account. I researched several alternative options online l but came back to Newbury Building Society because the interest rate for the service on the Easy cash ISA was comparible to some others and better than many and I have the advantage of being able to visit a branch to talk in person. Opening the account was the work of 15 minutes, so easy, and the lady doing this was friendly and talked me through every step, answered all my questions and provided me with my pass book and the literature associated with the account to read at home. I keep coming back to Newbury Building Society accounts and as a family we currently have and over the last twenty seven years have had, multiple accounts. I would unreservedly recommend them. Reviewed on: 21st August 2020

Reply from Newbury Building Society HI Karen, thank you for taking the time to leave feedback for us and your kind comments. We really appreciate it. Response date: 24th August 2020

New account

Very friendly and helpful. Making sure I had the right account Reviewed on: 14th August 2020

Reply from Newbury Building Society Hi Lorraine, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 14th August 2020

Very efficient, friendly service. No fuss.

I am putting money into the Newbury as I agree with its principles. The service that you get is very good- I could say old fashioned- which is just what I expect from a financial service provider. Reviewed on: 14th August 2020

Reply from Newbury Building Society HI Paul - thank you for your kind words and for taking the time to leave feedback for us - we really appreciate it. Response date: 28th August 2020

Top marks!

I have always found Newbury Building Society (Winchester branch) to be not only professional but also very friendly. The staff are knowledgable about the range of accounts offered. Currently they are also taking appropriate measures to function safely. Reviewed on: 10th August 2020

Reply from Newbury Building Society Hi GD, thank you so much for taking the time to leave these kind comments. We appreciate your feedback and our branch colleagues at Winchester will be so pleased to hear their efforts are appreciated. Response date: 11th August 2020

Opening a new savings account could not have been easier.

I telephoned the branch and discussed my requirements re a new savings account. The person I was talking to was friendly, efficient, helped me identify the best account for my needs, took the relevant details and said there would be a package in the post the following day, which there was. Went into the branch with proof of identity and account was set up within 5 minutes. Passbook arrived in the post two days later. Reviewed on: 10th August 2020

Reply from Newbury Building Society Hi Philip, thank you for taking the time to leave feedback for us - we much appreciate it. Response date: 10th August 2020

opening new accounts

Very easy, fast and efficient. I opened 3 Accounts all signed up within 15 minutes. Reviewed on: 7th August 2020

Reply from Newbury Building Society Hi Bryan, thank you so much for taking the time to leave feedback - we much appreciate it. Response date: 7th August 2020

Caroline explained everything clearly

Caroline took time to help me understand the various accounts on offer. This helped me to decide which was the right account for me. The online process took longer than I expected. As an existing member I thought the system would have pre populated forms and linked the accounts immediately, but it seemed Caroline had to re-input information you already hold. Reviewed on: 7th August 2020

Reply from Newbury Building Society Hi Sandra - thank you for taking the time to leave feedback - we will share your comments with our development team who are looking to improve our systems to make processes more efficient for customers. We will also share your comments with Caroline who will be pleased to hear them. Thank you for sharing this feedback it helps us improve processes to make them as smooth as possible. Response date: 7th August 2020

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