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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.87 (7217 reviews)

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4.86

Based on 7,217 reviews, last reviewed 21st Feb 2025

3% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Went in three times before making a decision,staff a... Went in three times before making a decision,staff always friendly and informative.Listerned to what I wanted unlike the service I have been getting a... Read more Reviewed on: 21st February 2025

Latest lowest rating:

1

In branch service review Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (7217)

First class service

Dawn Ross made everything so easy it made it a very pleasing experience . Top marks to Dawn Reviewed on: 1st August 2020

Reply from Newbury Building Society HI - thank you so much for your kind words - they are much appreciated and we will ensure Dawn is aware - she will be so pleased. Response date: 3rd August 2020

Professional and friendly

Very thorough in explaining all available options Reviewed on: 31st July 2020

Reply from Newbury Building Society Hi Carole, thank you for taking the time to leave feedback and for your kind words - we appreciate it. Response date: 31st July 2020

Excellent service

I have been a customer with the Newbury for over 10 years.I have always found the staff and service they give excellent Reviewed on: 31st July 2020

Reply from Newbury Building Society Hi James, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 31st July 2020

Existing customer opening new accounts

Very efficient and friendly member of staff. A pleasure to deal with Reviewed on: 24th July 2020

Reply from Newbury Building Society Thank you Ron and Eileen for taking the time to leave feedback for us - we really appreciate it. Response date: 24th July 2020

A very helpful young lady

As always this young lady is always very helpful Reviewed on: 24th July 2020

Reply from Newbury Building Society Hi Phillip - thank you for leaving feedback for one of our colleagues - its great to hear when service has been good! Response date: 24th July 2020

To open another savings a/c (my 4th) with the Society for funds from another savings institution whose rate had been reduced to next to zero.h

I had a friendly and detailed explanation of the options. Having decided on the account to open I was given all the help needed to complete the paperwork in a very helpful manner. Reviewed on: 24th July 2020

Reply from Newbury Building Society HI John, thank you very much for taking time to leave feedback, we much appreciate it. Thanks Response date: 24th July 2020

Excellent service

Details of the accounts available for my needs were explained in full, and the whole process was carried very efficiently and quickly. Reviewed on: 18th July 2020

Reply from Newbury Building Society Hi Mr Hudson, thank you for taking the time to leave feedback for us, we really appreciate it. Response date: 20th July 2020

Outdated application process using a poorly designed form

Too much information required over 2 pages resulting in very small font size and insufficient space to hand write required information such as "opening balance". Have recently opened numerous accounts with various financial institutions and this was by far the most outdated and cumbersome. Have a look at NS&I, Starling Bank, Paragon, Charter Bank or many others who all follow a similar process to each other resulting in a much better customer experience. Maximum balance restriction on "Welcome To Newbury" account could be made more prominent and disappointing you have to have the account for a year before you can open a higher rate account. Reviewed on: 17th July 2020

Reply from Newbury Building Society HI Mike, thank you for taking the time to provide this feedback - we will forward this to the operations team to review the forms - we apologise the process was not a positive experience, we will look at how we can improve this. Thank you again. Response date: 17th July 2020

Very good experience. Opened a new account with ease.

All was good. Very professional service by all involved. Social distancing was observed by all which put my mind at rest. Thanks everyone. Reviewed on: 10th July 2020

Reply from Newbury Building Society Hi Pete, thank you so much for taking the time to leave feedback for us - we really appreciate it. Response date: 13th July 2020

New account

The lady on the front counter was very helpful and polite and cheerful and my new account was opened very quickly Reviewed on: 10th July 2020

Reply from Newbury Building Society Hi Mrs Thomas, thank you for taking the time to leave feedback for us - we much appreciate it and your kind words. Response date: 10th July 2020

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Newbury Building Society: Savings reviews

3% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (7217)

First class service

Professional and friendly

Excellent service

Existing customer opening new accounts

A very helpful young lady

To open another savings a/c (my 4th) with the Society for funds from another savings institution whose rate had been reduced to next to zero.h

Excellent service

Outdated application process using a poorly designed form

Very good experience. Opened a new account with ease.

New account

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