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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.87 (7216 reviews)

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4.86

Based on 7,216 reviews, last reviewed 20th Feb 2025

3% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Still true to the principles of mutuality. Still true to the principles of mutuality. Great customer service, and competitive savings products Reviewed on: 20th February 2025

Latest lowest rating:

1

In branch service review Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (7216)

Traditional Service at its Best

Efficient and friendly, what more do you need. (Santander please note!) Reviewed on: 4th July 2020

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback for us, we really do appreciate it. Response date: 6th July 2020

Winchester branch has professional friendly staff. Very helpful and understanding

That’s it really I feel welcome and the staff have always time to explain what is available at the best rates Reviewed on: 3rd July 2020

Reply from Newbury Building Society Hi Paul, thank you for taking the time to leave feedback, we will share this with the Winchester team, who will be so pleased to read this. Many thanks Response date: 6th July 2020

Opening new account

I opened another account online. Process was so simple and took no time at all. Very impressed Reviewed on: 3rd July 2020

Reply from Newbury Building Society HI Pete, thank you for taking the time to leave feedback for us - we really do appreciate it. Response date: 6th July 2020

Secure and wonderful service

On opening a new joint account, they have called to both of us on seperate occassions to check and verify information to ensure that we have given the correct details and not faudulent. The person was courteous and efficient. I am very happy with the care they have taken and the process is smooth. Reviewed on: 1st July 2020

Reply from Newbury Building Society Hi Chris - thank you for taking the time to leave feedback for us - we really do appreciate it. Response date: 6th July 2020

very helpful staff in the wokingham office to set up my new members account

went into branch account set up there and then Reviewed on: 26th June 2020

Reply from Newbury Building Society Hi Nigel, thank you for taking the time to leave us feedback. We really appreciate it :) Response date: 1st July 2020

Accessing money

Saturday morning June 13th I have just been to the Andover branch to withdraw some money. Due to the current covid situation it is closed. I totally understand reduced hours in this situation but I think One of the days you should open should be a Saturday and close a different day ( or more) during the week. I use the building society for the pass book account it makes it easier to save with no hole in the wall access to your money. I’ve had to work all the way through this horrible situation and now can’t access my savings !! Reviewed on: 13th June 2020

Reply from Newbury Building Society Hi Lee, thank you for your feedback - we are extending our opening hours from today 15 June to 9am - 3pm during the week and Saturday mornings from 9am until noon. Apologies that you were not aware of the reduced hours - we emailed all members and have updated our website to reflect these changes. Response date: 15th June 2020

Opening new account

Very easy to open my new account on line. I was a little early in my application but the message I received advising of this was extremely polite and courteous. When the due date arrived everything proceeded smoothly the account was opened and I was able to transfer funds immediately. I very much missed dealing directly with the NBS staff who have always been exceptional in their customer service in the past. This Building Society is recommended without hesitation. Reviewed on: 10th June 2020

Reply from Newbury Building Society HI Graham, thank you for taking the time to leave feedback - it is much appreciated. Response date: 11th June 2020

New accounts

Friendly, helpful, easy to do what I wanted. Reviewed on: 6th June 2020

Reply from Newbury Building Society Hi Audrey - thank you for taking the time to leave feedback - we really appreciate it. Response date: 8th June 2020

Quick and easy

No issues at all, smooth process and efficient. Reviewed on: 5th June 2020

Reply from Newbury Building Society HI Nigel, thank you for taking the time to leave feedback, it's much appreciated. Response date: 5th June 2020

Informative and efficient service.

Secure reply was available very rapidly after application for new account. The account was made available speedily and with lots of helpful advice on how to proceed. Within a very short time the new account is up-and-running. Thank you Julie! Reviewed on: 5th June 2020

Reply from Newbury Building Society Thank you for your kind words Frances and for taking the time to leave feedback - we will be sure to share your comments with Julie - she will be pleased to know she helped :-) Response date: 5th June 2020

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Newbury Building Society: Savings reviews

3% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (7216)

Traditional Service at its Best

Winchester branch has professional friendly staff. Very helpful and understanding

Opening new account

Secure and wonderful service

very helpful staff in the wokingham office to set up my new members account

Accessing money

Opening new account

New accounts

Quick and easy

Informative and efficient service.

Do you have a different Newbury Building Society product?

There's still more to see!

Join Smart Money People

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