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Newbury Building Society: Savings reviews

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4.88
Based on 8,715 reviews, last reviewed 30th Apr 2026
81% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing customer service I was served by Bridget at the Abingdon branch and she was really helpful and knowledgeable. Reviewed on: 30th April 2026
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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026
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Jean B
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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8715)

Newbury Building Society Branch Review

5
Long term customer and still as good as ever. Reviewed on: 31st August 2022
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Reply from Newbury Building Society Great to hear that we're maintaining our high levels of customer service. Thank you for letting us know. Response date: 4th October 2022
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Newbury Building Society

Newbury Building Society Branch Review

5
Would love an app! Online process clunky, and could do with withdrawals without passbooks. Reviewed on: 31st August 2022
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Verified Member
Reply from Newbury Building Society Thank you for taking the time to give us your feedback - we will certainly pass it on. Response date: 4th October 2022
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Newbury Building Society

Newbury Building Society Branch Review

5
Very helpful, kind and easy to open account. Reviewed on: 31st August 2022
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Verified Member
Reply from Newbury Building Society Brilliant! Thank you so much for letting us know about your experience. Response date: 4th October 2022
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Newbury Building Society

Newbury Building Society Branch Review

5
Been an existing member for a while and came in today to do a product transfer, very helpful staff. Reviewed on: 31st August 2022
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Verified Member
Reply from Newbury Building Society Hi there - glad to hear you had a good experience in branch! Thank you for taking the time to let us know. Response date: 4th October 2022
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Newbury Building Society

Excellent customer service

5
Booked an appointment to open two accounts for baby grandaughters, it was so easy and Courtney was excellent, even with me being late due to traffic and bringing a 5m old too! Reviewed on: 30th August 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a kind review, we really do appreciate it. We will be sure to share your comments with Courtney, who will be so pleased to hear them. Response date: 31st August 2022
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Newbury Building Society

Simple process but informative

5
I wanted to open anew EMA account , close a Jubilee Saver account and transfermoney into the EMA . It took a bit of time but I was guided through the process. Reviewed on: 28th August 2022
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Verified Member
Reply from Newbury Building Society Hi - we really do appreciate the time taken to leave us feedback, thank you. Response date: 30th August 2022
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Newbury Building Society

Excellent

5
Knew the products that were suitable for my use. Attentive and very knowledgeable Reviewed on: 26th August 2022
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we appreciate it. Response date: 30th August 2022
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Newbury Building Society

Setting up of new account

5
Ser up my account with the lovely Richard from the Basingstoke branch. He set it up quickly and efficiently in an extremely friendly manner with a great knowledge of their products and expertise. Reviewed on: 26th August 2022
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Verified Member
Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Richard who will be so pleased to hear them. Response date: 26th August 2022
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Newbury Building Society

Quick and efficient.

5
The appointment was very quick and easy! Staff were pleasant and informative. Would recommend. Reviewed on: 26th August 2022
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Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 26th August 2022
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Newbury Building Society

Very knowledgeable and friendly

5
Very knowledgeable and friendly service and advice by Catherine at the Abingdon Branch this morning. She simplified the process while ensuring all matters and society administration requirements and our understanding all fully adhered with and completed. Reviewed on: 25th August 2022
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Verified Member
Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and we know Catherine will be so pleased to hear your comments. Response date: 26th August 2022
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Newbury Building Society

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