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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.87 (7214 reviews)

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4.86

Based on 7,214 reviews, last reviewed 17th Feb 2025

4% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Senior saver ISA I recently opened a new senior saver ISA and all of the staff I spoke to prior to my appointment were very friendly and helpful. Connor conducted the ... Read more Reviewed on: 17th February 2025

Latest lowest rating:

1

In branch service review Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (7214)

Excellent Service

I was looking for additional interest for money currently sitting earning no interest in my account with another Bank together with having security beyond their Financial Services Compensation Scheme. The Manager at my Newbury Basingstoke Branch, although having to carry out the discussion by phone because of the Social Distancing Regulations, was very helpful & was able to anwer all my questions & pointed out additional accounts which although at the time I did not currently require will look into when the present situation improves. A seamless transaction was carried out by post. Very impressed with the assistance I look forward to doing future business in person when posible to do so. Reviewed on: 9th April 2020

Reply from Newbury Building Society Hi Roger, thank you for taking the time to leave feedback. It's much appreciated and we will be sure to share your comments with our colleague in the Basingstoke branch. Many thanks Response date: 14th April 2020

Can't be beaten.

Opened me account, very painless experience considering what we are all going through with vivid 19 Reviewed on: 4th April 2020

Reply from Newbury Building Society Hi Colin, thank you for taking the time to leave feedback, it really is appreciated by our colleagues, especially at a time like this. Many thanks and stay safe. Response date: 6th April 2020

User friendly

In a world of big banks I feel that the Newbury Building Society manages to convey a feel of a smaller, friendlier, organisation. Opening the new account is easy and there are a good selection of accounts. I suppose the only downside is only being able to save up to £2,000 per year in the loyalty account. Reviewed on: 3rd April 2020

Reply from Newbury Building Society Hi Chris, thank you for taking the time to leave feedback for us, it is all appreciated and we track all comments to provide the best products and services we can. Thanks again. Response date: 6th April 2020

A quite outstanding organisation

I have had a number of communications from the team in the Mortgage Department and the Savings Department. In my many years in business and since in retirement I have not experienced such outstanding professionalism , courtesy, timely response. Well done to you all and thank you. Reviewed on: 3rd April 2020

Reply from Newbury Building Society Hi Colin and Kay, thank you so much for your kind words and for taking the time to provide this feedback. We share these comments with our colleagues and it makes a real difference to them to know that the service they work hard to provide is recognised . Thank you. Response date: 6th April 2020

Very helpful and professional whilst being friendy

Very good customer service.very professional whilst being friendly Reviewed on: 3rd April 2020

Reply from Newbury Building Society Hi Barry, thank you for taking the time to leave feedback, it is really appreciated by us all. Response date: 6th April 2020

Account opening

I recently opened several accounts in branch and was very pleased with the way the account information was explained and accounts opened efficiently in a pleasant manner. Reviewed on: 30th March 2020

Reply from Newbury Building Society Hi Roy, thank you for taking the time to leave feedback, we really appreciate it. Response date: 31st March 2020

Good and friendly service

The team in branch were very helpful and friendly. They understood my needs & requirements and answered all my questions without hesitation! Very pleased with the outcome. Reviewed on: 27th March 2020

Reply from Newbury Building Society Hi John, thank you for taking the time to leave feedback for us. It really is appreciated. Response date: 27th March 2020

First time customer

My husband and I opened a Welcome Acount and he also opened a Senior Saver. This had to be done by post to avoid close contact during the current virus crisis. Newbury have been extraordinarily helpful answering about 4 calls I have made and always been able to fully answer my queries. In these days of remote call centres an messages to 'go on line' this level of customer service is a delight to experience. I am so impressed with Newbury. Reviewed on: 23rd March 2020

Reply from Newbury Building Society Hi Jayne, thank you so much for taking the time to leave feedback, we really appreciate it. We will share your comments with the teams that helped you, they will be so pleased to hear them. Thanks again and welcome to the Newbury! Response date: 23rd March 2020

Pleasant, timely and accurate

Nothing to complain about. Nice competent staff and good products Reviewed on: 20th March 2020

Reply from Newbury Building Society Hi Michelle, thank you for taking the time to leave feedback, it is much appreciated. Response date: 23rd March 2020

Local branch, friendly representative, helpful and knowledgeable

We were happy to accept a new and better option than that which we had previously considered. Reviewed on: 15th March 2020

Reply from Newbury Building Society Hi Brian, thank you for your feedback. It is much appreciated. Response date: 16th March 2020

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