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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8715 reviews)

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4.88

Based on 8,715 reviews, last reviewed 30th Apr 2026

81% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Amazing customer service I was served by Bridget at the Abingdon branch and she was really helpful and knowledgeable. Reviewed on: 30th April 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8715)

Very efficient and friendly service

I went in to open a savings account today. Rachel was very helpful and explained everything in a very efficient and friendly manner. The whole process went very smoothly and I was very happy with the customer service provided. Thankyou Rachel and NBS Reviewed on: 25th August 2022

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and know Rachel will be so pleased to hear this. Response date: 26th August 2022

Well explained

Daisy was excellent at explaining the products available and was extremely helpful. Reviewed on: 24th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Daisy. Response date: 25th August 2022

Staff friendly and easy to deal with offering a branch based account rather than online.

The staff in Basingstoke branch are always very helpful and pleased to see their customers and it makes such a difference. Reviewed on: 20th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it and will be sure to let our colleagues in Basingstoke branch know :-) Response date: 22nd August 2022

Excellent experience at the Newbury Building Society, Abingdon

We visited the Abingdon branch today for an appointment with Catherine. The experience was extremely positive with the outcome being that we were able to open another savings account that meets our needs. Would highly recommend. Reviewed on: 20th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! We will share your comments with the Abingdon branch team and Catherine. Response date: 22nd August 2022

Graduating to Existing Member Account

Having had a Welcome To Newbury Account for a year I wanted to open the Existing Member Account online. The software/ programme should have allowed this without difficulty. Unfortunately gremlins in the programme would not allow this. A visit to the Basingstoke branch soon resolved this. I then wanted to close the Welcome to Newbury Account and transfer the balance to my new Existing Member Account online. Again the system did not allow this. I sent a message to the Society about the problem and received a quick response. They offered to resolve the problem for me. With the service l have received so far l expect this will be sorted quickly. Reviewed on: 19th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will look into your examples to ensure we get this right. Response date: 17th February 2023

All explained in a friendly way in terms I understood

The meeting was handled in an easy manner, every aspect was explained simply and clearly Reviewed on: 19th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it Response date: 22nd August 2022

Welcoming from the start

Although we already have an account with Newbury Building Society, we wished to open a further savings account with our daughter. From the moment we walked into the office we felt welcomed. We had already done the basics over the phone, and had the same inclusive experience. We were not rushed, and every process was clearly explained. Having recently tried to open the account elsewhere, and receiving a very indifferent response, this experience was very welcome. Reviewed on: 19th August 2022

Reply from Newbury Building Society Thank you for your kind words and taking time to leave feedback - we appreciate it Response date: 22nd August 2022

Account Opening Online

Smooth and Seamless. Efficient service Reviewed on: 19th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 19th August 2022

Face to face service just like it used to be and how it should be

It was nice to be served straight away face-to-face and in an efficient friendly manner within your branch today. Reviewed on: 17th August 2022

Reply from Newbury Building Society Hello - we're so glad to hear about the excellent feedback you received from the team in one of our branches. Thank you for taking the time to let us know. Response date: 18th August 2022

Excellent service given

Very nice people who explain things very clearly and easy too follow. Reviewed on: 12th August 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 12th August 2022

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