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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8715 reviews)

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4.88

Based on 8,715 reviews, last reviewed 30th Apr 2026

81% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Amazing customer service I was served by Bridget at the Abingdon branch and she was really helpful and knowledgeable. Reviewed on: 30th April 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8715)

Opening a new account

Hazel Parker at Newbury branch was very polite, clear and made sure that understood the benefits of each of the accounts that I could choose. I opened an Existing Member account and will next open a Senior Saver one. Reviewed on: 12th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to let Hazel know. Response date: 12th August 2022

Excellent service!

We had a hassle free service from booking to opening the account. The lady on reception (apologies I didn’t get her name) is so welcoming and very helpful. Courtney that helped us open the account was very thorough and got the right product for my daughter and included her in the conversation which she loved! Thank you. Reviewed on: 9th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. We will be sure to share your comments with Courtney, who will be so pleased to hear them. Response date: 10th August 2022

Peace of mind

How lovely to walk into your building society and be greated with a smile. Rachel went through all your products and which ones suited my savings. Paperwork done quickly and efficiently- left knowing I had made the right choice in becoming a customer of Newbury Building Society. Reviewed on: 5th August 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Rachel, who will be so pleased to hear them. Response date: 5th August 2022

Easy to open

Opening an online account was very straightfoward. The online site is easy to use and not cluttered with unnecessary links and adverts. Reviewed on: 5th August 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 5th August 2022

Newbury Building Society Branch Review

During my hour consultation I saw a school boy and a disabled couple enjoy prompt and friendly service. People who want to save, ask a trusted friend - never trust online. Time better spent on local press. Reviewed on: 1st August 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 29th November 2022

Newbury Building Society Branch Review

Great office in a central location, next to the library and toilets, with sofas and TV, great Covid facilities. Reviewed on: 1st August 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 29th November 2022

Newbury Building Society Branch Review

Robert (the Bruce, an Aberdeen Angus) so kind, patient and cheerful. Reviewed on: 1st August 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 29th November 2022

Over complicated processes

I had trouble logging in to the website because of the over complicated terminology used in the process. You don't seem to think about the user and how you can make it easier to interact with you. Take the process to get into this survey, why do you have 12 or so categories to choose from - too complicated, puts people off making the decision? Have one easy button to start the survey (I'm committed to complete the survey now) and then the first question is "What was you interaction with the Society concerning?". Always think about the user and then test it on several ordinary members before going live. Reviewed on: 1st August 2022

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will use this to review the processes and services. All feedback is reviewed with the aim of improving where we can- we will certainly review the points you have raised and thank you once more for taking time to do this. Response date: 1st August 2022

Opening of members account

When I was told this account was available for existing members. The interest you earn was better then in any other account so I decided to open the account in the branch straight away. Reviewed on: 1st August 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it Response date: 1st August 2022

Newbury Building Society Branch Review

I like having the money in a book. I would like to see a branch in marlborough. Reviewed on: 31st July 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate your feedback. Response date: 29th November 2022

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Newbury Building Society: Savings reviews

81% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8715)

Opening a new account

Excellent service!

Peace of mind

Easy to open

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Over complicated processes

Opening of members account

Newbury Building Society Branch Review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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