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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8710 reviews)

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4.88

Based on 8,710 reviews, last reviewed 28th Apr 2026

87% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Amy at Didcot No one explains the leaflets as well as AMY.very professional lady.she is I Believe a credit to her organisation Reviewed on: 28th April 2026

Verified source

Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8710)

BRILLIANT CUSTOMER SERVICE

I spoke with Eje today about details of opening our savings account and she sent over information immediately and I then went back for further clarification and she was explained everything very clearly and took time to ensure that I understood exactly what was required. She was brilliant. Thank you! Reviewed on: 21st August 2025

Reply from Newbury Building Society Thank you Jane for taking time to leave feedback and your kind words. We do appreciate it. We will share your comments with Ece, who will be so pleased to read them. Response date: 22nd August 2025

Savings Account Changes

Received a very helpful, friendly, and informative experience. Cancelled my Easy Access ISA and opened an Existing Member Account. It was really nice to have face to face contact instead of doing this on line. Reviewed on: 15th August 2025

Reply from Newbury Building Society Thank you for your feedback William, we appreciate it. Response date: 18th August 2025

The banks could learn from NBS

It gives genuine pleasure to interact with a real person, our recent dealings with NBS have been an object lesson in how to get customer service right. Unfailing politeness coupled with real efficiency and product knowledge in Branch staff Reviewed on: 15th August 2025

Reply from Newbury Building Society Thank you so much for your kind words and taking time to provide feedback, we really do appreciate it and will share it with the branch teams. Response date: 18th August 2025

Excellent and very helpful

very helpful explained things in an easy to understand way. excellent Reviewed on: 3rd August 2025

Reply from Newbury Building Society Hi Robert, we really appreciate you taking the time to leave us a review. Thank you very much for your kind words. Response date: 5th August 2025

Advisor was very good

Advisor was very good and explained the process step by step Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 1st August 2025

In branch service review

Very welcoming and friendly, as always. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks so much for your review. We’re delighted you were happy with our service. Response date: 8th August 2025

In branch service review

very very helpful and easy to understand. Reviewed on: 31st July 2025

Reply from Newbury Building Society We really appreciate your feedback. It means a lot to our team. Response date: 8th August 2025

In branch service review

Always a pleasant service, good people and a clear and fresh atmosphere. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. We’re committed to providing excellent service every time. Response date: 8th August 2025

In branch service review

Concerned about security of posting passbook and letter for withdrawal requests together because of signature. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for sharing your concern. We understand the importance of keeping your information secure and are continually reviewing our processes to ensure your peace of mind. If you’d like to discuss alternative options, our team is here to help. Response date: 8th August 2025

In branch service review

Detailed information sheets are good. Passbooks seem old-fashioned. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for your feedback. We're glad to hear you found the information sheets helpful. We understand that passbooks may feel a bit old-fashioned to some, but many of our members still value them for their simplicity and reliability. We appreciate you sharing your thoughts. Response date: 8th August 2025

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Newbury Building Society: Savings reviews

87% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8710)

BRILLIANT CUSTOMER SERVICE

Savings Account Changes

The banks could learn from NBS

Excellent and very helpful

Advisor was very good

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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