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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8716 reviews)

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4.88

Based on 8,716 reviews, last reviewed 1st May 2026

81% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Always polite and helpful when I visit the branch. Always polite and helpful when I visit the branch. Reviewed on: 1st May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8716)

New account

Easy to open accounts with counter staff - could do with better rates!! Reviewed on: 24th June 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We have announced a savings rate increase which will come into effect on 1st July 2022. For more information, please visit our website or speak to a member of the team in branch. Response date: 27th June 2022

New account

Always helpful and counter staff will deal with anything no need to make appointment and revisit Reviewed on: 24th June 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 27th June 2022

Straightforward opening of account by friendly staff member

Very helpful support from Tracey Reviewed on: 23rd June 2022

Reply from Newbury Building Society Hi, we appreciate the time taken to leave us a review, thank you. We will be sure to share your comments with Tracey, who will be so pleased to hear them. Response date: 27th June 2022

Pleasant and easy experience opening a new account

Decided to move my account from Halifax as they are closing their branch in Wokingham. It was a pleasant experience with Ana and the account was opened after the various options were explained. Reviewed on: 23rd June 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really appreciate it. We will be sure to share your comments with Ana, who will be so pleased to hear them. Response date: 27th June 2022

Polite friendly and professional

I had a good telephone conversation with one of your advisors, Vanessa. I felt she was friendly and polite but also very knowledgeable of your products. I felt she went the extra mile regarding my queries Reviewed on: 22nd June 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Vanessa, who will be so pleased to hear them. Response date: 23rd June 2022

Quick and easy to arrange

Called in to setup an existing member account. Holly was brilliant and took me through the processes quickly and efficiently. Reviewed on: 22nd June 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Holly, who will be so pleased to hear them. Response date: 23rd June 2022

Such a simple process to complete

I popped into my branch in Abingdon to pay money into my Grandchildren’s accounts and enquired about opening up a savings account for myself. The process was simple and within less than thirty minutes my account was open. I would like to thank Catherine Newitt for her support. Reviewed on: 20th June 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Catherine, who will be so pleased to hear them. Response date: 21st June 2022

A very good experience

The staff were friendly, helpful and knowledgeable. Reviewed on: 19th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 20th June 2022

Newbury Building Society Branch Review

I came with my deaf dad, staff were understanding and caring, they spoke to him slowley and clearly which was perfect Reviewed on: 18th June 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it. Response date: 13th March 2023

Online functionality needs a lot of work

I opened an Existing Members Account and tried to transfer money from my Welcome to Newbury account online. The menu options to do so were not available to me, so I contacted NBS. After several interactions the menu options were enabled - but they should have been available from the start. But when I tried moving money I got an error - all due to an over-subscription 3 years ago where I deposited more money than was allowed, which was then returned to me. This was identified as a bug in the system. All this gives me little confidence that NBS online functionality is robust and fit for purpose. The only reason I would continue to use NBS is that it is local, but compared to the likes of Marcus and Chase the set up is really amateurish. Reviewed on: 17th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we will ensure your comments and experience are reviewed by the customer service teams. We are working to improve on online service provision and the feedback you have provided is very useful to us to highlight where we can make improvements. Many thanks. Response date: 20th June 2022

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Newbury Building Society: Savings reviews

81% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8716)

New account

New account

Straightforward opening of account by friendly staff member

Pleasant and easy experience opening a new account

Polite friendly and professional

Quick and easy to arrange

Such a simple process to complete

A very good experience

Newbury Building Society Branch Review

Online functionality needs a lot of work

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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