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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8752 reviews)

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4.90

Based on 8,749 reviews, last reviewed 23rd Jun 2026

55% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Changing accounts. I asked about account with higher interest and was immediately helped - all very quick and efficient Reviewed on: 23rd June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8752)

The account opening is easy and smooth.

The account opening is easy and smooth. I finished everything online with no problems. The savings may not provide the best of the best interest but is very decent. Reviewed on: 29th August 2025

Reply from Newbury Building Society Thank you for your feedback Response date: 1st September 2025

Hungerford Branch

I visited your Hungerford branch a few weeks ago for a savings review. This branch always has helpful and friendly staff. I had an appointment with Bryony who was very professional and helpful and I achieved what I wanted during my appointment. A special thank you to Leah Savage who is a credit to the Newbury Building Society, is always friendly, professional and knowledgeable. Thank you Leah! Reviewed on: 22nd August 2025

Reply from Newbury Building Society Thank you so much for your brilliant review. We will be sure to share your kind words with Bryony and Leah. We really appreciate you taking the time. Response date: 22nd August 2025

BRILLIANT CUSTOMER SERVICE

I spoke with Eje today about details of opening our savings account and she sent over information immediately and I then went back for further clarification and she was explained everything very clearly and took time to ensure that I understood exactly what was required. She was brilliant. Thank you! Reviewed on: 21st August 2025

Reply from Newbury Building Society Thank you Jane for taking time to leave feedback and your kind words. We do appreciate it. We will share your comments with Ece, who will be so pleased to read them. Response date: 22nd August 2025

Savings Account Changes

Received a very helpful, friendly, and informative experience. Cancelled my Easy Access ISA and opened an Existing Member Account. It was really nice to have face to face contact instead of doing this on line. Reviewed on: 15th August 2025

Reply from Newbury Building Society Thank you for your feedback William, we appreciate it. Response date: 18th August 2025

The banks could learn from NBS

It gives genuine pleasure to interact with a real person, our recent dealings with NBS have been an object lesson in how to get customer service right. Unfailing politeness coupled with real efficiency and product knowledge in Branch staff Reviewed on: 15th August 2025

Reply from Newbury Building Society Thank you so much for your kind words and taking time to provide feedback, we really do appreciate it and will share it with the branch teams. Response date: 18th August 2025

Excellent and very helpful

very helpful explained things in an easy to understand way. excellent Reviewed on: 3rd August 2025

Reply from Newbury Building Society Hi Robert, we really appreciate you taking the time to leave us a review. Thank you very much for your kind words. Response date: 5th August 2025

Advisor was very good

Advisor was very good and explained the process step by step Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 1st August 2025

In branch service review

Very welcoming and friendly, as always. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks so much for your review. We’re delighted you were happy with our service. Response date: 8th August 2025

In branch service review

very very helpful and easy to understand. Reviewed on: 31st July 2025

Reply from Newbury Building Society We really appreciate your feedback. It means a lot to our team. Response date: 8th August 2025

In branch service review

Always a pleasant service, good people and a clear and fresh atmosphere. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. We’re committed to providing excellent service every time. Response date: 8th August 2025

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Newbury Building Society: Savings reviews

55% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8752)

The account opening is easy and smooth.

Hungerford Branch

BRILLIANT CUSTOMER SERVICE

Savings Account Changes

The banks could learn from NBS

Excellent and very helpful

Advisor was very good

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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