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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8788 reviews)

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4.89

Based on 8,787 reviews, last reviewed 26th Aug 2026

7% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Very positive and welcoming, professional Very positive and welcoming, professional Reviewed on: 26th August 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8788)

The banks could learn from NBS

It gives genuine pleasure to interact with a real person, our recent dealings with NBS have been an object lesson in how to get customer service right. Unfailing politeness coupled with real efficiency and product knowledge in Branch staff Reviewed on: 15th August 2025

Reply from Newbury Building Society Thank you so much for your kind words and taking time to provide feedback, we really do appreciate it and will share it with the branch teams. Response date: 18th August 2025

Excellent and very helpful

very helpful explained things in an easy to understand way. excellent Reviewed on: 3rd August 2025

Reply from Newbury Building Society Hi Robert, we really appreciate you taking the time to leave us a review. Thank you very much for your kind words. Response date: 5th August 2025

Advisor was very good

Advisor was very good and explained the process step by step Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 1st August 2025

In branch service review

Very welcoming and friendly, as always. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks so much for your review. We’re delighted you were happy with our service. Response date: 8th August 2025

In branch service review

very very helpful and easy to understand. Reviewed on: 31st July 2025

Reply from Newbury Building Society We really appreciate your feedback. It means a lot to our team. Response date: 8th August 2025

In branch service review

Always a pleasant service, good people and a clear and fresh atmosphere. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. We’re committed to providing excellent service every time. Response date: 8th August 2025

In branch service review

Concerned about security of posting passbook and letter for withdrawal requests together because of signature. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for sharing your concern. We understand the importance of keeping your information secure and are continually reviewing our processes to ensure your peace of mind. If you’d like to discuss alternative options, our team is here to help. Response date: 8th August 2025

In branch service review

Detailed information sheets are good. Passbooks seem old-fashioned. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for your feedback. We're glad to hear you found the information sheets helpful. We understand that passbooks may feel a bit old-fashioned to some, but many of our members still value them for their simplicity and reliability. We appreciate you sharing your thoughts. Response date: 8th August 2025

In branch service review

Possibly they could do more online. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. We're always looking to improve, and your suggestion about expanding our online services is appreciated. Response date: 8th August 2025

In branch service review

Prompt attention from Hazel and Deborah in processing my application. Best of all in the passbooks which makes you feel like you actual have savings. Reviewed on: 31st July 2025

Reply from Newbury Building Society We're so glad you had a great experience with us and especially with Hazel and Deborah! We'll be sure to pass along your compliments. Thanks for taking the time to share your feedback! Response date: 8th August 2025

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Newbury Building Society: Savings reviews

7% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8788)

The banks could learn from NBS

Excellent and very helpful

Advisor was very good

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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