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NewDay: Aqua Credit Card reviews

Name: Aqua Credit Card
Rating: 4.87 (2841 reviews)

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4.88

Based on 2,841 reviews, last reviewed 15th Apr 2025

67200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Best app by far , good with there limit , easy to us... Best app by far , good with there limit , easy to use and pay , excellent customer service great range of products , love the credit coach caocj and b... Read more Reviewed on: 15th April 2025

Latest lowest rating:

2

Good and very recommended for friends Good and very recommended for friends Reviewed on: 24th February 2025

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About this product

NewDay Aqua reviews can help you to find out about the pros and cons of the Aqua credit card. What kind of features do NewDay customers like? Find out more about the NewDay Aqua by reading our trusted Smart Money People reviews. You can also write your own NewDay Aqua reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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NewDay Aqua Credit Card reviews (2841)

New Day lost £1300 payment

Avoid Amazon credit card, I paid over £1300 and received an email stating the payment was unsuccessful and no money was taken however it was taken and received by New Day. I raised the issue with them on 19th Nov and 5 days later I'm still waiting. I phoned and asked to speak to a manager on 22nd and I was told no manager was available, I asked could a manager phone me back, I was told they would, two days later I've still not received a call back. This morning, 24th November I phoned again and asked to speak to a manager. I was told they would get one however I am still on hold 30 minutes later. Customer service is appalling, they don't care that they have lost £1300 of my money. Reviewed on: 24th November 2021

Aqua God

This is my second credit card and it's absolutely good. The process issuing my credit card were so fast and the Online Account Manager is quite impressing. Thanks a lot Aqua and God Bless! Reviewed on: 31st August 2021

Awful customer service

Just try closing a NewDay account and see what happens. They will say they have informed the credit reference agencies, then dont. They will say the account is closed, then continue to register it as active. Some form of bizarre punishment perhaps, but unprofessional certainly Reviewed on: 8th July 2021

Available credit

Very easy to acquire. Very high APR but if you know anything about credit it's easy not to pay it! Brilliant for getting on the credit ladder. Reviewed on: 14th June 2021

NewDay Fraud Scam ?

My wife had fraudulent charges on her Laura Ashley credit card. NewDay claim she is liable because someone had used her name and credit card details. The card payments were to a PayPal account she doesn't own with an eBay customer ID she doesn't have. It's a clear case of fraud, one that even the banks would have accepted, but NewDay have refused to take any responsibility or to return any credit she had on her card. They now claim she is in debt and could try to force her to pay up or face damage to her credit score, interest charges and debt recovery action. We may be forced to take legal action to gain a refund. Is this the sort of company anyone wants to be dealing with ? This could happen to you. We won't go near them again. Reviewed on: 4th June 2021

Good service but bad interest rates

I had this credit card for spending abroad, offering no foreign currency fees. It is perfect for this! If you leave a balance at the end of the month, the interest rates are hefty though! Reviewed on: 12th July 2020

Amazing

Love my credit card. I use it every month. Reviewed on: 9th November 2018

Customer service below average

Sometimes you might speak to someone who is friendly and helpful. Sometimes you might speak to someone who is friendly but hasn't a clue what they're doing. Most of the time, though, you'll speak to someone who sounds bored and couldn't give a stuff. Reviewed on: 1st June 2018

Lie and Cheat to Steal your Money

As seen in the title this company will lie and cheat to take your money. Even provided a recording of a call showing them giving false information they wont ever admit fault. There are far far better companies out there choose any of those. Reviewed on: 16th May 2018

Pathetic customer service

I got my card from Debanham store. Next day on the first transaction they blocked my card without sending me any communication. When I called then they said that they are unblocking it.Call waiting time was around an hour. Still they did not unblock ,i called again after 2 days ,this time waiting time was even longer.One hour plus.. Again they are saying that they are unblocking but i do not know .. Overall extremely bad experience. Reviewed on: 23rd November 2017

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