NFU Mutual Reviews

Ratings based on 58 reviews Last review 5 months ago
4.53 / 5Amazing overall rating

Founded by 7 farmers in 1910, today NFU Mutual has over 300 branches nationwide. Smart Money People is the place for NFU Mutual reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your NFU Mutual Reviews (58)

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8th September 2019

So Friendly, so helpful

My son had a serious accident involving a car which knocked him off his bicycle. This was a hit and run, and the driver has never been traced. NFU were so sympathetic and helpful- within a short time we had the claim funds enabling my son to rebuild...

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My son had a serious accident involving a car which knocked him off his bicycle. This was a hit and run, and the driver has never been traced. NFU were so sympathetic and helpful- within a short time we had the claim funds enabling my son to rebuild his bike. It was a while before he was fit for cycling again, however! I particularly liked the helpful and friendly attitude of the staff who discussed my claim. They made things simple and I’d highly recommend them.

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4th September 2019

NFU THE CROOKS

I’ve been with NFU for over 4 years now and I had my house, contents, vehicles and travel insurance with them. I was paying well over £1800 a year. So when my watch was either lost or stolen on the London Underground this year, I was disgusted when I w...

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I’ve been with NFU for over 4 years now and I had my house, contents, vehicles and travel insurance with them. I was paying well over £1800 a year. So when my watch was either lost or stolen on the London Underground this year, I was disgusted when I was treated like a criminal. I was basically called a liar and quizzed on how could they have got it off your wrist? Erin Ronan was the lady in question who was obviously tasked with denying my claim. Now if you are new to London and drunk, I was there for a weekend away. It is not difficult for a professional thief to take advantage of the situation. Because of this incident I have taken all my business elsewhere. DO NOT DO BUSINESS WITH THESE CROOKS. They were happy taking my money each year. I am writing this to warn others and if I stop just one person going with them. It’s business they have lost.

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17th August 2019

5* Horse Insurance

Fantastic for dealing with claim when one of my horses injured herself badly. No quibbles from them and even threw in £500 for additional feeding and bedding during respite. May be more expensive than other horse insurance policies but has proven to ...

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Fantastic for dealing with claim when one of my horses injured herself badly. No quibbles from them and even threw in £500 for additional feeding and bedding during respite. May be more expensive than other horse insurance policies but has proven to be the right choice.

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29th July 2019

excellent

so pleased with the service from nfu over my ponies insurance claim for his teeth. they have been excellent throughout and so very helpful as I've never claimed before and wasn't sure what I needed to do but they have guided me all the way. well...

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so pleased with the service from nfu over my ponies insurance claim for his teeth. they have been excellent throughout and so very helpful as I've never claimed before and wasn't sure what I needed to do but they have guided me all the way. well recommended

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4th July 2019

Home insurance as it should be.

After several years with another insurance company, never having made a claim and having our premiums rocket every year I shopped around and found NFU. Their quote was about half of what I had previously been paying and a friend recommended them. ...

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After several years with another insurance company, never having made a claim and having our premiums rocket every year I shopped around and found NFU. Their quote was about half of what I had previously been paying and a friend recommended them.

Over the four years that I have been with them they have only increased premiums by amounts that barely cover inflation and last year I actually had to make a claim. It was the first time in over 40 years of holding home insurance that I have had to make a claim, the claim amounted to £600.

The claim process was so easy, no form filling, the agent in the local office handled it all for me and the pay out was very quick. Well done NFU, I'm a convert and will stay with you for many years.

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11th January 2019

Usless company ,there no minus star !

Been hit by nfu driver waiting 7 weeks after agreeing price no cheque sold car to salvage company keep bugging to collect it cheque in post not cheque sent to wrong house not hope you don't get hit with nfu driver no car no money waste of time

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Been hit by nfu driver waiting 7 weeks after agreeing price no cheque sold car to salvage company keep bugging to collect it cheque in post not cheque sent to wrong house not hope you don't get hit with nfu driver no car no money waste of time

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1st November 2018

I'm gutted!

I've insured all my vehicles with NFU Mutual for nearly 40 years and never had cause for complaint. Their service, if you do need to claim, is second to none. However,. I'm changing my car in a few days time and the new vehicle is a lower group 9. The...

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I've insured all my vehicles with NFU Mutual for nearly 40 years and never had cause for complaint. Their service, if you do need to claim, is second to none. However,. I'm changing my car in a few days time and the new vehicle is a lower group 9. The car I'm getting rid of was higher insurance group 14. They have quoted me an enormous £900 for the new vehicle, which is more than double the insurance on my existing car! (I'm 62, btw, with no claims made for many years and a clean driving licence) Even the NFU customer support operative was shocked and couldn't give an explanation other than she'd asked the underwriters to double check it and they said that was what the 'system' quoted so that was that. I'm now really confused.com! :)

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22nd September 2018

first class service

I had a non fault claim. phoned Nfu. after the phone call. received a phone call from the local body repair shop. car booked in for repair Nfu kept in touch. even after I got my car back. yes you can get cheaper insurance. but Nfu are 5 star....

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I had a non fault claim. phoned Nfu. after the phone call. received a phone call from the local body repair shop. car booked in for repair Nfu kept in touch. even after I got my car back. yes you can get cheaper insurance. but Nfu are 5 star. when claiming.

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21st September 2018

A pleasure to deal with

My husband and I originally just walked into our local NFU office off the street - no appointment. We had heard a lot of good reports about the way NFU treated their clients and dealt with claims so we thought we would give them a...

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My husband and I originally just walked into our local NFU office off the street - no appointment. We had heard a lot of good reports about the way NFU treated their clients and dealt with claims so we thought we would give them a go.

On arrival we were greeted warmly by a gentleman who took us into an office - with a door that closed so nobody could overhear which was a refreshing change - and listened carefully to our requirements. He gave us a quote for our motor insurance, which was substantially lower than we had been paying, there and then. We agreed. We have been with them ever since and we have had to make several amendments to the policy during this time - change of vehicle and my husband has has to cease driving a couple of times for health reasons - and these alterations have been dealt with immediately, efficiently and with no administration charges! All in all, a company that I would recommend to anyone.

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20th September 2018

HELPED MY FAMILY SO MUCH WHEN THEY HAD A FIRE

Recently my parents farm set on fire during the night a terrifying experience for the whole family. But the nfu have been great at coming first thing Monday morning assessing the damaging and taking a huge strain away from my dad ! Cannot thank them...

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Recently my parents farm set on fire during the night a terrifying experience for the whole family. But the nfu have been great at coming first thing Monday morning assessing the damaging and taking a huge strain away from my dad ! Cannot thank them enough