NFU Mutual Reviews

  Ratings based on 71 reviews       Last review 2 months ago    

Founded by 7 farmers in 1910, today NFU Mutual has over 300 branches nationwide. Smart Money People is the place for NFU Mutual reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Great

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62% of feedback is Product related

Customer profile

Top Age Profile: 45-54

Top Channel Preference: App

Home Insurance

Update RRP midway through your policy

NFU have made me pay the increase in RRP on a watch I had stolen even though the increase occurred midway though my policy. Even their own brokers say this is incorrect but despite complaining they are refusing to refund me. I’ve also been waiting 13 w... Read more

NFU have made me pay the increase in RRP on a watch I had stolen even though the increase occurred midway though my policy. Even their own brokers say this is incorrect but despite complaining they are refusing to refund me. I’ve also been waiting 13 weeks for my replacement watch because they won’t source it from a reputable reseller, only the manufacturer! Really bad service and underhand tactics.

Reviewed on 6th November 2021
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Dominic sharp
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Business Insurance

Picky

Contacted NFU to try to cover two properties, admittedly one is for sale but not likely to be sold soon, told underwriters not interested. The second property is an ice cream and coffee shop, told that because only the fixtures and fittings and public... Read more

Contacted NFU to try to cover two properties, admittedly one is for sale but not likely to be sold soon, told underwriters not interested. The second property is an ice cream and coffee shop, told that because only the fixtures and fittings and public liabilities would be needed, underwriters say not interested again. Not good to say they are an insurance company, very picky! Not entirely saying nfu at fault but not a good liaison with underwriters, so will not consider them again for anything, so much for all the tv advertising for custom!

Reviewed on 29th September 2021
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Mavsharples
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Motor Insurance

Excellent product

I’ve always had no problems with NFU. Competitive and give you good loyalty discounts. Easy to deal with the call centre (personal)

Reviewed on 24th September 2021
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Sue d
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Pet Insurance

Caring, Courteous, professional

I have had my horses with NFU for years. True, they are not the cheapest, but their level of cover reflects this. Payment is prompt and direct to my vet as this is my preferred option. Highly recommend.

Reviewed on 22nd September 2021
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Jane Atack
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Home Insurance

Excellence

We have been with NFU for over 5 years now for both home and buildings... Read more

We have been with NFU for over 5 years now for both home and buildings insurance.

They are back far the best insurers we have dealt with. We have made claims in the past for both buildings and home insurance. They have never quibbled or challenged our claims, only asked for reasonable
Information to process the claims.

And the best customer service we’ve experienced from an insurance company.

Absolutely recommend them every time.

Reviewed on 12th September 2021
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Caravan Insurance

Caravan Claim/ Settlement

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We have house insurance with NFU and added a caravan to the policy. In May 2021 on way back from holiday the wheel literally fell off the caravan (we had had new tyres fitted the day before leaving on holiday). The incident happened late Friday night and we contacted NFU on the Monday. The whole claim was so straight forward, got a named person to deal with then our own assessor. The whole process was so stress-free and we received cheque for a replacement van as our van was non-repairable. We got market value which was higher than our purchase price, no arguments, very fair price. We had just fitted a new fridge and we were allowed to put the old one back as well and take all the extras we had put in. I cannot recommend them enough for their customer service, efficiency, friendliness and most important helpfulness. No long waits, just excellent service.

Reviewed on 2nd August 2021
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Ann Margaret Wainwright
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Home Insurance

What a disaster!

In May 2020 I discovered damp patches from a leak that was coming from my en suite shower through the ceiling to the study below. The damage was extensive and NFU contracted the repair work out to C. Hanlon, a trades company. Work began on 24th... Read more

In May 2020 I discovered damp patches from a leak that was coming from my en suite shower through the ceiling to the study below. The damage was extensive and NFU contracted the repair work out to C. Hanlon, a trades company. Work began on 24th June 2020 and for ther next 5 months my house was in total upheaval. I never knew if/when workmen would turn up. There were frequent, lengthy delays when they were sent off to other jobs and communication was sparse. The shower room and adjoining bedroom were gutted, the shower, wash basin and toilet were dismantled, carpets and floor boards were ripped up, the bedroom furniture was sent to storage, the ceiling and wallpaper in the study below where the water had leaked through had to be replaced. At one point when the workmen had left for the weekend, I found that they had left a pipe dripping which caused another leak through the ceiling below. By mid-October, the work was finally completed...or so I thought, but in February this year I noticed that the vinyl floor in the shower room had started lifting and suspected that the shower was still leaking. The NFU Claims Adjuster came out, gave a cursory look around and concluded that there was not a problem. However, when I lifted the vinyl I found that the floor boards were soaking. The leak is coming from under the shower tray. So now I am back to where I was in May 2020, with apparently no redress forthcoming. My calls are met with vague promises of future action which has so far not materialised. I wrote to NFU Customer Relations requesting that my claim be prioritised in view of the fact that their subcontractor's incompetence has caused this situation. Their response was that it takes 40 days to resolve a complaint, so clearly I am wasting my time with them.

Reviewed on 31st July 2021
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Melene Oliphant
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Home Insurance

Great personal service

Personal service. I have had the same agent for 4 years. I have consolidatedall of my insurances with NFU. This benefits with a mutual fund discount each year. No difficulty when making a claim either. Very straightforward and easy process.

Reviewed on 22nd March 2021
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Deldee6325
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Pet Insurance

NFU INSURANCE

We have used NFU for many many years and will continue to do so for home insurance, however pet insurance and car insurance proved to be too expensive. We would have like to have all our insurances with one company, it would make our lives much... Read more

We have used NFU for many many years and will continue to do so for home insurance, however pet insurance and car insurance proved to be too expensive. We would have like to have all our insurances with one company, it would make our lives much easier. Finally horse insurance with NFU is brilliant.

Reviewed on 14th September 2020
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Sarah Chilvers
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Motor Insurance

Great customer service

Left LV because of poor customer service.

Reviewed on 9th September 2020
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Val
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Motor Insurance

No issues

Great prices and customer service. All issues resolved quickly

Reviewed on 14th July 2020
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Jm53
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Motor Insurance

Fridendy, personal and efficient

Easy to speak to the right person, always a professional service with fast and efficient action/follow-up. Many years as a happy customer, highly recommended.

Reviewed on 14th July 2020
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Clive Sheldrick
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Motor Insurance

NFU bent over backwords!

NFU went the extra mile to accommodate our son on our policy

Reviewed on 13th July 2020
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Steve Connolly
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Home Insurance

First class insurance

Their cover is amazing, it offers all the things other companies would class as optional extras but they give it to you no charge. They don't charge admin fees or interest for paying over 12 months. Great, reliable company.

Reviewed on 7th May 2020
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emsbby
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Motor Insurance

Home insurance

Very good service stayed with this company as Mutual company

Reviewed on 7th November 2019
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Mrs B Abrehart
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Motor Insurance

Fantastic service

Always try and aim for better could not fault them

Reviewed on 12th September 2019
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Jennifer Simspon
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Home Insurance

Property insurance worries covered

Recent storm damage to roof was assessed quickly and the repairs speedily undertaken without a quibble !

Reviewed on 12th September 2019
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Derek Biddle
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Home Insurance

So Friendly, so helpful

My son had a serious accident involving a car which knocked him off his bicycle. This was a hit and run, and the driver has never been traced. NFU were so sympathetic and helpful- within a short time we had the claim funds enabling my son to rebuild... Read more

My son had a serious accident involving a car which knocked him off his bicycle. This was a hit and run, and the driver has never been traced. NFU were so sympathetic and helpful- within a short time we had the claim funds enabling my son to rebuild his bike. It was a while before he was fit for cycling again, however! I particularly liked the helpful and friendly attitude of the staff who discussed my claim. They made things simple and I’d highly recommend them.

Reviewed on 8th September 2019
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Kate
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Home Insurance

NFU THE CROOKS

I’ve been with NFU for over 4 years now and I had my house, contents, vehicles and travel insurance with them. I was paying well over £1800 a year. So when my watch was either lost or stolen on the London Underground this year, I was disgusted when I w... Read more

I’ve been with NFU for over 4 years now and I had my house, contents, vehicles and travel insurance with them. I was paying well over £1800 a year. So when my watch was either lost or stolen on the London Underground this year, I was disgusted when I was treated like a criminal. I was basically called a liar and quizzed on how could they have got it off your wrist? Erin Ronan was the lady in question who was obviously tasked with denying my claim. Now if you are new to London and drunk, I was there for a weekend away. It is not difficult for a professional thief to take advantage of the situation. Because of this incident I have taken all my business elsewhere. DO NOT DO BUSINESS WITH THESE CROOKS. They were happy taking my money each year. I am writing this to warn others and if I stop just one person going with them. It’s business they have lost.

Reviewed on 4th September 2019
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Tristrum Mills
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Pet Insurance

5* Horse Insurance

Fantastic for dealing with claim when one of my horses injured herself badly. No quibbles from them and even threw in £500 for additional feeding and bedding during respite. May be more expensive than other horse insurance policies but has proven to ... Read more

Fantastic for dealing with claim when one of my horses injured herself badly. No quibbles from them and even threw in £500 for additional feeding and bedding during respite. May be more expensive than other horse insurance policies but has proven to be the right choice.

Reviewed on 17th August 2019
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Allan Wilson
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