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NFU Mutual Reviews

Ratings based on 45 reviews Last review 2 weeks ago
4.56 / 5Amazing overall rating

Founded by 7 farmers in 1910, today NFU Mutual has over 300 branches nationwide. Smart Money People is the place for NFU Mutual reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your NFU Mutual Reviews (45)

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1st November 2018

I'm gutted!

I've insured all my vehicles with NFU Mutual for nearly 40 years and never had cause for complaint. Their service, if you do need to claim, is second to none. However,. I'm changing my car in a few days time and the new vehicle is a lower group 9. The...

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I've insured all my vehicles with NFU Mutual for nearly 40 years and never had cause for complaint. Their service, if you do need to claim, is second to none. However,. I'm changing my car in a few days time and the new vehicle is a lower group 9. The car I'm getting rid of was higher insurance group 14. They have quoted me an enormous £900 for the new vehicle, which is more than double the insurance on my existing car! (I'm 62, btw, with no claims made for many years and a clean driving licence) Even the NFU customer support operative was shocked and couldn't give an explanation other than she'd asked the underwriters to double check it and they said that was what the 'system' quoted so that was that. I'm now really confused.com! :)

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22nd September 2018

first class service

I had a non fault claim. phoned Nfu. after the phone call. received a phone call from the local body repair shop. car booked in for repair Nfu kept in touch. even after I got my car back. yes you can get cheaper insurance. but Nfu are 5 star....

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I had a non fault claim. phoned Nfu. after the phone call. received a phone call from the local body repair shop. car booked in for repair Nfu kept in touch. even after I got my car back. yes you can get cheaper insurance. but Nfu are 5 star. when claiming.

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21st September 2018

A pleasure to deal with

My husband and I originally just walked into our local NFU office off the street - no appointment. We had heard a lot of good reports about the way NFU treated their clients and dealt with claims so we thought we would give them a...

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My husband and I originally just walked into our local NFU office off the street - no appointment. We had heard a lot of good reports about the way NFU treated their clients and dealt with claims so we thought we would give them a go.

On arrival we were greeted warmly by a gentleman who took us into an office - with a door that closed so nobody could overhear which was a refreshing change - and listened carefully to our requirements. He gave us a quote for our motor insurance, which was substantially lower than we had been paying, there and then. We agreed. We have been with them ever since and we have had to make several amendments to the policy during this time - change of vehicle and my husband has has to cease driving a couple of times for health reasons - and these alterations have been dealt with immediately, efficiently and with no administration charges! All in all, a company that I would recommend to anyone.

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20th September 2018

HELPED MY FAMILY SO MUCH WHEN THEY HAD A FIRE

Recently my parents farm set on fire during the night a terrifying experience for the whole family. But the nfu have been great at coming first thing Monday morning assessing the damaging and taking a huge strain away from my dad ! Cannot thank them...

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Recently my parents farm set on fire during the night a terrifying experience for the whole family. But the nfu have been great at coming first thing Monday morning assessing the damaging and taking a huge strain away from my dad ! Cannot thank them enough

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14th September 2018

worth paying for first rate service

Had to use the personal legal cover included within my NFU home insurance policy and it turned out that because I was with the NFU, the level of cover that was provided to me was much higher than other high street insurers....

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Had to use the personal legal cover included within my NFU home insurance policy and it turned out that because I was with the NFU, the level of cover that was provided to me was much higher than other high street insurers.
So glad we were covered by the NFU.
Also you get to know your NFU adviser on first name terms and it has the personal touch rather than a large faceless online only business.

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19th August 2018

Good for first year but inflexible for renewal premium

The first years price was excellent. when I queried why the base price had increased by 20% for the second year the local office were most unhelpful and said a discount had already been applied. I was told the system would not allow them to decrease...

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The first years price was excellent. when I queried why the base price had increased by 20% for the second year the local office were most unhelpful and said a discount had already been applied. I was told the system would not allow them to decrease the premium further which is utter nonsense

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15th August 2018

Great personal service with all the trimmings

Had cause to use the personal legal insurance package that was part of the home insurance. Turned out that it was one of the highest levels of personal legal insurance that can be offered by an insurance company and came in very very useful for us, at...

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Had cause to use the personal legal insurance package that was part of the home insurance. Turned out that it was one of the highest levels of personal legal insurance that can be offered by an insurance company and came in very very useful for us, at no expense and without having to claim off the policy.
Highly recommended in addition for the personal service where one local officer deals with you insurance case.

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17th May 2018

Discrimination @ Recent interview

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A lot of companies in the UK promote multi-cultarism within there workplaces with an ethnic minority policy.

I recently went to an interview in the Glasgow office, the feeling I got was I felt they never wanted me there.
I believe I smashed and did really well in the role play and interview excercise at the interview

When probing for feedback from the HR associate Stephanie Garcia (HR associate) in NFU Mutual, the feedback was inaccurate and full of lies. At the interview stage the guys spoke to me in an abrupt way whilst asking questions, no-one I met on the day were welcoming apart from one of the managers called Jan, never been treated like this at an interview

I can sit here all day and prove myself but am better than that..... will look to further my career in a business which promotes equal opportunities for all and multi-cultarism and which hires candidates based on previous results and experience

NFU Mutual has potentially lost someone which could have grown there business 5 fold with my industry contacts



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2nd December 2017

Stay local.

We can all get insurance over the internet,but the NFU are local to One and All and any problems you just walk through the front door and sort it no calls across the world at a time When You Want Action. Do the maths a 35p minute phone call to a call...

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We can all get insurance over the internet,but the NFU are local to One and All and any problems you just walk through the front door and sort it no calls across the world at a time When You Want Action. Do the maths a 35p minute phone call to a call centre of which the first 15 mins are spent getting 'your details and file up' so any internet saving is being eaten away. It,s simply not worth it.

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30th September 2017

First class

Our daughter insured her home and sole trading business with NFU. When she was sadly killed in a car crash (boy racer in a range rover hit her head on), NFU were just superb, helpful in every way and paid out quickly on all the items destroyed in the...

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Our daughter insured her home and sole trading business with NFU. When she was sadly killed in a car crash (boy racer in a range rover hit her head on), NFU were just superb, helpful in every way and paid out quickly on all the items destroyed in the crash - she had a large tv in the boot of the car!

Write a review
30th September 2017

First class

Our daughter insured her home and sole trading business with NFU. When she was sadly killed in a car crash (boy racer in a range rover hit her head on), NFU were just superb, helpful in every way and paid out quickly on all the items destroyed in the...

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Our daughter insured her home and sole trading business with NFU. When she was sadly killed in a car crash (boy racer in a range rover hit her head on), NFU were just superb, helpful in every way and paid out quickly on all the items destroyed in the crash - she had a large tv in the boot of the car!