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NFU Mutual: Home Insurance reviews

Name: Home Insurance
Rating: 4.13 (63 reviews)

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4.30

Based on 63 reviews, last reviewed 10th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

3 star

19%

Latest highest rating:

5

Great CS Been with them over 35 years and have always got the support you require if things go wrong. Reviewed on: 10th October 2024

Latest lowest rating:

1

You have to fight for years to get a proper payout from them after 50 years of being a loyal customer. Dreadful company with even worse loss adjusters It’s a long fight to get a proper payout . Dreadful company with even worse loss adjusters. Reviewed on: 22nd August 2023

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About this product

NFU Mutual Home Insurance reviews (63)

Review of the NFU Mutual, Home Insurance:

Good home insurance company.

The policy is very comprehensive and good value for the cost. Reviewed on: 28th September 2022

NFU Mutual

I find them to be very responsive and it is easy to speak directly to a real person. The do not quibble and are a pleasure to deal with. Reviewed on: 7th September 2017

First class

Helpful friendly knowledgable staff. Reviewed on: 14th August 2017

No hassle, great at settling claims

They covered the cost of my caravan (included in home insurance) when it was stolen and paid up to the maximum insured cost. They also provided legal assistance to recover our uninsured losses. NFU Mutual also covered the repair to my mobile phone after I dropped it. Reviewed on: 2nd August 2017

Great service and you get to speak to a local rep

NFU are perhaps a little more pricey than competitors but you know that they will pay out should the worst happen, I also like that a sales person comes to visit you to find out your specific needs and how to get the best comprise between cover and cost. I also like the fact they don't charge you any extra for paying monthly instead of one up front cost. Reviewed on: 21st July 2017

2 claims in a week

I have used NFU for around 20 years & have only claimed for a smashed iPhone. When I moved house in December and had to put 2 claims in, in quick succession I wasn't hopeful. Both claims were dealt with and I received money in the New Year. It was very reassuring to be dealt with so kindly at such a busy and stressful time of year: moving house followed by Christmas. I will certainly be staying with NFU for as long as I need house insurance. Thank you. Sue Reviewed on: 16th July 2017

A policy that is easy to understand

Dealing with the NFU Mutual, they explain what you are getting with your policy. They explain excesses and what is and isn't covered. And the section to cover items away from the home is second to none! Reviewed on: 14th July 2017

Failed to call me back despite water leaking from ceiling

I'm not sure what more i can do to chase the customer service team / claims team up - but they simply don't seem to care about my claim. I've now had to pay outside of my policy to have this fixed. Reviewed on: 5th July 2017

Settled quickly and easily

Our caravan was stolen from a secure site. The people we spoke to when making the claim could not have been more helpful. They were friendly and gave great advice. They settled with in 14 days of the incident. Fantastic service. Reviewed on: 5th May 2017

Brilliant Company.

Paid out straight away, unlike most companies who seem to catch you out on the small print. Reviewed on: 28th October 2016

by far the best

really friendly & as mutual they are not just out to make a fast buck out of you Reviewed on: 12th September 2016

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