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NS&I: Premium Bond reviews

View other NS&I products
2.86
Based on 147 reviews, last reviewed 13th Jun 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
35%
See only 4 star reviews
13%
See only 3 star reviews
7%
See only 2 star reviews
2%
See only 1 star reviews
43%

Latest highest rating:

5

Premium Bonds are worth holding, I think.... Returns on Premium Bonds are generally average, with the slim chance of above average winnings each month. Winnings are not taxable which is a bonus. Reviewed on: 12th June 2025
Carl Mountain's avatar
Carl Mountain

Latest lowest rating:

1

40k in premium bonds for 5 months and only won £175. 40k in premium bonds for 5 months and only won £175. 3 months won nothing. Much better off in shares or high interest savings account. Reviewed on: 6th March 2025
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Steve
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About this product

NS&I bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the NS&I's customer service? Smart Money People is fast becoming the UK's leading source of independent NS&I bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

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NS&I Premium Bond reviews (147)

£8000 stolen by NS&I

1
£8000 of premium Bonds redeemed But no money received ? 3 months of no response other than we will "flag it up" No money recieved . Legal action only option . Can't believe this is allowed to happen by a billion pound company . No customer understanding and certainly no action to respond . Where is my Money ? Reviewed on: 8th August 2020
Ken Atkins's avatar
Ken Atkins

A slim chance...

5
Considering the pathetic interest rates offered on most savings accounts, Premium Bonds offer the chance of winning a big prize, even if the odds are statistically improbable. Reviewed on: 6th June 2020
Sasha Bozon's avatar
Sasha Bozon

They don't make it easy!

1
NS&I clearly have a deliberate policy of making it as hard as possible for investors to access their investments, as no organisation could possibly be universally staffed by complete morons! Another outstanding example of the improvement in service resulting from privatisation and outsourcing. This should be a national scandal! AVOID AT ALL COSTS! You have been warned. Reviewed on: 12th May 2020
DaGary's avatar
DaGary

old n outdated

1
Antiquated procedures & unhelpful staff Antiquated postal procedures and unhelpful staff make accessing your money and accounts virtually impossible. Also the products at NS&I are getting worse as they reduce interest rates and cut down on prizes. Reviewed on: 11th May 2020
J.T's avatar
J.T

Terrible customer service and slow

1
Terrible customer service and takes such a long time to withdraw funds. Avoid! Reviewed on: 8th May 2020
callumB's avatar
callumB

no wins..

1
no wins. Had £3000 invested for almost 10 years and have never had a win. Going to put my money else where. Reviewed on: 15th April 2020
Frank.R.'s avatar
Frank.R.

Better than a savings account

5
Easy to use online and earn ore than I would get from interest on a savings account. I don't have the maximum amount in my account, but usually win something every month. Reviewed on: 5th February 2020
Jo's avatar
Jo

Nothing but thieves

1
Fast enough to take my money but refunding it now that's another matter even after providing ID. Reviewed on: 5th December 2019
JMoyse93's avatar
JMoyse93

Nothing but thieves

1
Fast enough to take my money. But refunding it now that's another matter. Reviewed on: 5th December 2019
JMoyse93's avatar
JMoyse93

Worst service I've ever received from a bank

1
Terrible service, keep locking my account for no clear reason. Repeatedly give useless advice, and everything requires posting them a letter and waiting 2 weeks to get anything sorted. Absolutely awful Reviewed on: 4th December 2019
Jack's avatar
Jack

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