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NS&I: Premium Bond reviews

View other NS&I products
2.80
Based on 145 reviews, last reviewed 23rd May 2025
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
35%
See only 4 star reviews
13%
See only 3 star reviews
6%
See only 2 star reviews
2%
See only 1 star reviews
44%

Latest highest rating:

4

Since early 1960’s. I bought £30 worth in the early 1960s (when they were £1) and have had several wins of £25.. Last December I won £25 and this April another £25. Jus... Read more Reviewed on: 23rd May 2025
Eileen Mary Redfern's avatar
Eileen Mary Redfern

Latest lowest rating:

1

40k in premium bonds for 5 months and only won £175. 40k in premium bonds for 5 months and only won £175. 3 months won nothing. Much better off in shares or high interest savings account. Reviewed on: 6th March 2025
Steve's avatar
Steve
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About this product

NS&I bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the NS&I's customer service? Smart Money People is fast becoming the UK's leading source of independent NS&I bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

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NS&I Premium Bond reviews (145)

They don't make it easy!

1
NS&I clearly have a deliberate policy of making it as hard as possible for investors to access their investments, as no organisation could possibly be universally staffed by complete morons! Another outstanding example of the improvement in service resulting from privatisation and outsourcing. This should be a national scandal! AVOID AT ALL COSTS! You have been warned. Reviewed on: 12th May 2020
DaGary's avatar
DaGary

old n outdated

1
Antiquated procedures & unhelpful staff Antiquated postal procedures and unhelpful staff make accessing your money and accounts virtually impossible. Also the products at NS&I are getting worse as they reduce interest rates and cut down on prizes. Reviewed on: 11th May 2020
J.T's avatar
J.T

Terrible customer service and slow

1
Terrible customer service and takes such a long time to withdraw funds. Avoid! Reviewed on: 8th May 2020
callumB's avatar
callumB

no wins..

1
no wins. Had £3000 invested for almost 10 years and have never had a win. Going to put my money else where. Reviewed on: 15th April 2020
Frank.R.'s avatar
Frank.R.

Better than a savings account

5
Easy to use online and earn ore than I would get from interest on a savings account. I don't have the maximum amount in my account, but usually win something every month. Reviewed on: 5th February 2020
Jo's avatar
Jo

Nothing but thieves

1
Fast enough to take my money but refunding it now that's another matter even after providing ID. Reviewed on: 5th December 2019
JMoyse93's avatar
JMoyse93

Nothing but thieves

1
Fast enough to take my money. But refunding it now that's another matter. Reviewed on: 5th December 2019
JMoyse93's avatar
JMoyse93

Worst service I've ever received from a bank

1
Terrible service, keep locking my account for no clear reason. Repeatedly give useless advice, and everything requires posting them a letter and waiting 2 weeks to get anything sorted. Absolutely awful Reviewed on: 4th December 2019
Jack's avatar
Jack

A Great Investment!!

5
Should you buy premium bonds? The answer is YES! Online buying is simple and secure. The advice I am giving should maximise your chances of winning a prize (£25 minimum) Consider buying in a lump sum, say between £1000 and £10000. For example having a £3000 investment could mean 2 £25 wins a year if you are lucky. That equates to 1.66% interest and of course you can reinvest your prises and NS&I will add 2 £25 bond numbers to your account...easy. With average luck on a £10000 investment you should have 4 £25 wins each year. And of course you have a slight chance of winning a higher jackpot amount but if not and with interest at nearly zero then it is a good secure place to leave your money which you can cash in and receive within 10 days if you want too. It does not give you an income but you can expect to win about £500 to £700 each year if you hold the maximum number of bonds allowed. Best of luck!!! Reviewed on: 12th September 2019
john smith's avatar
john smith

Great service

5
Very helpful both on the phone and web chat. Reviewed on: 28th August 2019
brianco's avatar
brianco

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