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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (23132 reviews)

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4.79

Based on 23,132 reviews, last reviewed 19th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

Poor customer service and Lack of empathty for customer I am writing to provide feedback regarding the service I received from a One Call agent (TW5) following a motoring incident on Thursday 18th June 2026... Read more Reviewed on: 19th June 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (23132)

Easy to sort out what I needed to do

Easy to sort out what I needed to do Reviewed on: 17th September 2024

New policy for new car

I had to change my policy because I’ve bought a new car. I was a bit concerned about doing it with live chat but with Adam’s help - AT7 - it was painless. I’m not good in the phone and this made it so much easier. Thank you AT7 for being patient with me. Reviewed on: 17th September 2024

Advisor Faye..FP2..was excellent and made process easy

Was a bit worried about changing my car insurance cover but advisor Faye..FP2...was excellent and made the process very easy for me...An asset to the company. Thankyou Faye Reviewed on: 17th September 2024

The advisor was great WT1, the portal itself is terr...

The advisor was great WT1, the portal itself is terrible, slow constantly the threat of kicking out due to inactivity which wasn’t the case. Offering products which is not needed when it’s just a change of vehicle. Portal messages was slow to send and looks very poor build to use on mobile phone. I rate the insurance company overall had no issues with that. Reviewed on: 17th September 2024

Tara on the online chat was very helpful

Tara who helped me on the chat was very helpful and informative Reviewed on: 17th September 2024

K16 dealt with my query quickly and was very pleasant!

K16 dealt with my query quickly and was very pleasant! Reviewed on: 17th September 2024

OC3 provided very quick and efficient support for my...

OC3 provided very quick and efficient support for my online queery Reviewed on: 17th September 2024

Problem Solved

Tried to chat yesterday with no luck. But today I was helped by Joshua (ji1) who sorts out the problem straight away Reviewed on: 17th September 2024

Very helpful !

Very comunitive, keeping you updated of things. Very helpful. Reviewed on: 17th September 2024

Query solved within minutes by ji1

Query solved within minutes by ji1 Reviewed on: 17th September 2024

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