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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.79 (11587 reviews)

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4.73

Based on 11,587 reviews, last reviewed 13th Sep 2024

1136% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

professional, affordable and so very understanding a... professional, affordable and so very understanding and helpful at a time when needed Reviewed on: 13th September 2024

Latest lowest rating:

1

I have been with One Call for many years and have be... I have been with One Call for many years and have been pleased up until last renewal. The quote given was extortionate. Over £75 pm . It had been £49!... Read more Reviewed on: 9th September 2024

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (11587)

A Terrible Company

First of all One Call phoned me even though I had selected not to be called by the two cheapest quotes on the comparison site. They then sent me a pin number to log in to my account, so I went to their website and there is no option to log in. So I asked them on their live chat where they told me that they would email me a link. This goes against all the anti phishing advice, where it says that you shouldn't click on links on emails, and that you should go to the official website and click on the login link on there. I was unhappy about their security and asked how long it would take to get a refund if I cancelled, only to be told it would take up to 8 weeks. This is against distance selling regs. The conversation went on with her telling me loads of untruths, and refusing to pass me on to a manager. So I phoned their customer service, got cut off once, then eventually got through. The recording at the start of the call said that i could access my account through their website, but you can't. I then had another conversation where I was told that it only takes 3 to 7 days to process refunds. But she said that they charge a £49.99 cancellation fee, even during the statutory two weeks cooling off period. this is also against distance selling regulations. Reviewed on: 25th January 2017

Customer friendly company

Very efficient company, continue to use :) Reviewed on: 26th September 2016

Ease of insurance

Easy to ensure online and quick to answer phone Reviewed on: 8th August 2016

Car Insurance Reviewer

Easy to re insure and documents sent via email Reviewed on: 14th July 2016

You shouldn't have to insist on speaking to a manager to get anywhere!!!

Quoted £300 annual premium, then charged £150 for a non fault claim 4.5 years ago. When providing proof it was non fault they reduced it to £30 premium but wacked on £39 charge for the ammendment. Then when I called to make the payment they said I owed £200 because they had used the proof of non fault and my new NCD at 4 years not 9 years! In total 2 hours late for work, 3 insurance providors contacted 3.5 hours on the phone and they cant take my payment because their systems are down!!!!! DO NOT USE!!!! Reviewed on: 6th May 2016

Great service and great prices

After being with another company for many years I found last year that one call were cheaper so I changed over and I must say how impressed I am with them.I had to claim for some car damage when someone reversed into me and from making the claim to getting my car damaged fixed it was flawlesslt done with 3 weeks,I was so impressed!I was updated regular about my car and I was given a courtesy car which was brought to me with very friendly staff.When i got my car back the first time it wasnt quite corrected to reasonable standard...nothing major..was just the front grill wasnt set in place correct and they immediately took it back and left me the courtesy car.Not only do One call have good prices they also have great customer service and I can recommend! Reviewed on: 28th March 2016

CheekyCharges Campaigner

I have had no problems with One Call and when I got my insurance there was a bit of an issue with my no claims but they sorted it out quickly. Reviewed on: 13th March 2016

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