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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (23132 reviews)

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4.79

Based on 23,132 reviews, last reviewed 19th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

Poor customer service and Lack of empathty for customer I am writing to provide feedback regarding the service I received from a One Call agent (TW5) following a motoring incident on Thursday 18th June 2026... Read more Reviewed on: 19th June 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

One Call Insurance Car insurance broker reviews (23132)

Review of the One Call Insurance, Car insurance broker:

Car insurance review

Having looked for other car insurance One call has come out as one of the cheapest and the best value for money. I have recommend to other people to get a quote for there insurance. Reviewed on: 31st August 2023

Helpful and efficient

Setting up car insurance on the website was easy to navigate and complete. Making changes to the policy went smoothly mid term. Accessing the online account and receiving documents and confirmation of completion works well. Reviewed on: 16th September 2023

One Star (not one call)

It's ironic that it's nigh on impossible to phone a company that are called One Call Insurance. When I asked this I was told that they are now "internet only". When you have a customer service issue it's a nightmare to get to talk to someone. Also, they insure learner drivers and then cancel the policy the minute they pass their test and this mob pocket the full years premium (minus a very small amount which they refund. Their admin charges etc mean you get pretty much zero back). Avoid this mob at all costs. How they have won this award before baffles me! Reviewed on: 16th September 2023

No. 1 insurance

One Call to get through to an advisor. Advisor's all pleasent, knowledgeable an listened. Reviewed on: 16th September 2023

Easy to get a quote and get insured for what I needed

Thankfully not had to make a claim yet, but was easy to get a quote and get insured for what I needed Reviewed on: 16th September 2023

Communication method is very bad as no telephone number and App is so complicated.

No telephone to communicate, App also complicated and they charge too much even if I had NCB certification. Reviewed on: 16th September 2023

Horrible experience thus far with no fault claim

Very unimpressed with service following no fault accident, passed to multiple claims management companies and over a week later no closer to having the car booked in for repair. Having to waste a lot of time chasing people to get any idea of what's going on/when things will be done. Reviewed on: 16th September 2023

Just so efficient

They take the aggravation away in terms of sourcing good insurance for a reasonable price Reviewed on: 16th September 2023

Car Insurance

I had a great experience with One call Insurance when choosing our car Insurance. We thought they did a great job explaining everthing and filled us with enough confidence to choose them to provide our car insurance cover Reviewed on: 16th September 2023

Car insurance

Excellent service and products. I will recomend this company to everyone. Reviewed on: 16th September 2023

Cannot fault them

Had no problem with renewing. Website is really good and easy to navigate Reviewed on: 16th September 2023

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