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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (27448 reviews)

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4.79

Based on 27,410 reviews, last reviewed 11th Jul 2026

193100% increase in 5 star reviews

in the past 90 days

2200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

My wife was involved in a car accident and one call... My wife was involved in a car accident and one call took care of everything...hassel free. Reviewed on: 11th July 2026

Latest lowest rating:

1

It was cheaper to buy a new policy elsewhere than ju... It was cheaper to buy a new policy elsewhere than just change vehicles Reviewed on: 10th July 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

One Call Insurance Car insurance broker reviews (27449)

Review of the One Call Insurance, Car insurance broker:

Car insurance review

Having looked for other car insurance One call has come out as one of the cheapest and the best value for money. I have recommend to other people to get a quote for there insurance. Reviewed on: 31st August 2023

Isabelle was very helpful in sorting the help I need...

Isabelle was very helpful in sorting the help I needed, been with one call insurance for many years and find them always helpful and consistent with my queries etc. Will keep on with this company as I am very satisfied in everything they do to help with any worries or concerns...keep up the good work! Reviewed on: 9th July 2025

Very helpful answering a query about voluntary work...

Very helpful answering a query about voluntary work with a Good Neighbours Scheme in my village. Other suggestions were made about the cover in my policy which were relevant although I did not need to change my cover . Reviewed on: 9th July 2025

I have been waiting for my excess to be refunded for...

I have been waiting for my excess to be refunded for over 3 months and still haven't got it and doubt that I ever will. Fobbed off time and time again. Will never use these people again and do not recommend them. Reviewed on: 26th June 2025

Returning customer.

CE4 helped me adjust my van insurance to get me just what I needed. Very happy. Reviewed on: 25th June 2025

Fast and helpfull

Needed help changing a few of my policy details and was provided fast and excellent help by agent HM1 Reviewed on: 13th June 2025

TW9 agent.

TW9 When I had received my car renewal quote it was high, I had found a lower quote with another, so I contacted the oneclick chat via the web portal, agent TW9 who sorted out a better quote and clearly explained all of the details in a professional manner, very happy with outcome and to stay with Onecall another year. Reviewed on: 5th June 2025

Spoke to EB7 concerning insuring our car.

Spoke to EB7 concerning insuring our car. He was extremely helpful and knowlegable and very polite and professional. Reviewed on: 5th June 2025

I spoke to CM7 today was polite and helpful

I spoke to CM7 today was polite and helpful Reviewed on: 4th June 2025

Do not use this firm - bunch of crooks

Do not use this firm - they are a bunch of thieves. I sold my car after only using 80 days of my annual insurance. I calculated refund at around £184. Then there is the cancellation fee of £55.99 (a total rip-off) reducing my refund to about £128. They have offered me £37 approx! Other fees are brokers fee of £40 and gold breakdown charge of £39. I have no idea what these are for but in essence, I have been charged £150 for cancelling my insurance. It’s criminal. And trying to navigate their contacts for a recent insurance claim was so awful that I gave up completely and paid my repairs privately. They are an absolute disgrace. Reviewed on: 29th May 2025

I just cancelled a car insurance policy that had 5 m...

I just cancelled a car insurance policy that had 5 months remaining. No refund was offered. The person on 'chat' wrote 'there will be no remaining balance nor refund and includes a cancellation fee of £50.15. A full breakdown of the cancellation will be sent to your customer portal if you decide to go ahead with the cancellation, please be aware if no letter is uploaded this means the cancellation has not been completed.' I keep looking in my customer portal but no breakdown has appeared, and no letter has been uploaded. Where does this leave me, I wonder! I won't be returning to One Call Insurance - ever! Reviewed on: 24th March 2025

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