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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (27478 reviews)

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4.79

Based on 27,466 reviews, last reviewed 12th Jul 2026

195700% increase in 5 star reviews

in the past 90 days

2200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

true life Experience always helps in difficult times, and the more of it, the better. Reviewed on: 12th July 2026

Latest lowest rating:

1

It was cheaper to buy a new policy elsewhere than ju... It was cheaper to buy a new policy elsewhere than just change vehicles Reviewed on: 10th July 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (27478)

Good customer service but online only, no telephone

I cannot fault Onecall Car Insurance in the service we've received, we never made a claim, only online web chat enquiries, twice in oner a year of insuring with them. I only took out the policy after doing all the online comparison sites, because they were the cheapest but I hate not being able to pick up the telephone & speak to a human being, I know the online web chat is a real human behind it & not a robot, one can tell! For this reason I would be reluctant to insure with them again unless their quote was that competitive because web chat is not my preferred way & i had to be really careful when scrolling the conversation / script because it kept logging me out so it made me scared & panic that I would have to wait in the queue again, I'd been #5 in the queue before but I did get back into the chat each time but it was annoying to keep getting logged out. Suneil SS3 was my agent just now & he (/she?) was very good at answering all my questions & looking into & amending what I asked even after the policy ended, I needed proof of NCB. He was very polite. Thank you. I know online is supposed to save you as a company, money so you don't provide a telephone service. I hope you do one day but this seems to be working for you. Reviewed on: 9th October 2024

Value for Money

Easily the best quote. Super easy to set up/ Reviewed on: 9th October 2024

JF3 is a Star

Talked on the Chatty Thing with Jessica, JF3 who was very polite and professional and guided me through the process on om car insurance renewal Reviewed on: 9th October 2024

Amazing service and good service

Amazing service and good service Reviewed on: 9th October 2024

They couldn’t insure my vehicle before I bought it e...

They couldn’t insure my vehicle before I bought it even though I’d given the details do I went elsewhere also you can’t get a refund and they charge £50.to cancel a policy plus you can’t talk to them only by “live chat” on the web and then you can be in a queue Hopeless Reviewed on: 9th October 2024

The customer service staff member who attended to my...

The customer service staff member who attended to my chat has been very helpful, professional, patient, understanding and he clarified things to me in a very clear and concise way. Brilliant / excellent service. Thank you. Reviewed on: 9th October 2024

Best value found for my requirements

Best value found for my requirements Reviewed on: 9th October 2024

Helped on emergency break down, getting response wit...

Helped on emergency break down, getting response within good timescale Reviewed on: 9th October 2024

Review of insurance

Easy to deal with and competitive Reviewed on: 9th October 2024

This company have been a breath of fresh air.

This company have been a breath of fresh air. I purchased the policy through compare the market but then was contacted directly by the team to ensure I was happy with everything that had been arranged. Reviewed on: 9th October 2024

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