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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.86 (23131 reviews)

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4.86

Based on 23,131 reviews, last reviewed 21st Feb 2026

98% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (23131)

Fab service

Always great customer service from One Call Insurance Reviewed on: 14th July 2023

Car renewal

An easy to use website. Generally very competitive. Reviewed on: 13th July 2023

Quick policy price review

Happy with the interactive online discussion and ended up with a reduced cost for spare car insurance - good job. Reviewed on: 13th July 2023

quick and efficient

very good live chat function query dealt with quickly Reviewed on: 13th July 2023

Helpful

Helped out every time I have contacted, sorted out a mid term change too Reviewed on: 13th July 2023

AVOID AT ALL COSTS

AVOID THIS COMPANY AT ALL COSTS. My car was stolen and they refused to pay out, you can only talk to passive aggressive chat assistants who are desperate to get you off their log and will kick you off the chat if you so much as sneeze and force you to repeat yourself. They then cancelled my policy after racking up huge costs and then voided my insurance one week before the end of the policy and refused to pay out even though I managed to track the car thieves myself and retrieve the car. All of these 5 star reviews are fake! Reviewed on: 10th July 2023

Biggest mistake I made in 2023

One Call should rename their service….Do not bother to call! £30 New business surcharge, who on earth charges for new customers. Then in cooling off period, should you wisely change your mind and decide not to take up policy, there is a £49.99 charge to cancel policy before it even starts. In my case I have now received a letter charging me for a misrepresented claims history (fictitious) which I am unable to query as chat line disconnected me from 3 rd in queue after 15 minute wait. Reviewed on: 8th July 2023

Crap service!!! Avoid like the plague.

The website is completely useless. I have my van insured and cannot access the "customer portal" to have a live chat!!! I can't even get in to cancel my policy so I can use a more efficient and decent company. DO NOT waste your time with these clowns!!!!!!!!!!!!!!!! Reviewed on: 6th July 2023

Terrible company

My car was vandalised driver/passenger door kicked in reported to police made a claim well they have come up several reasons why not to pay for the repairs firstly because I didn’t tell them I had a part time bar job and they don’t insure bar staff then I was using the car to commute to work which I don’t I only live 10 mins from my work place, they have denied my claim saying it was an accident and I commute and now my insurance may be invalid but they can’t/won’t tell me if it has been cancelled absolute shysters Reviewed on: 5th July 2023

Expensive and a dreadful customer service

I was quoted £244 to insure my motor car which I accepted and paid in full, there was an additional charge of £27.74 which I was unaware of. The insurance certificate was not made available until nine days after payment. I did make an error in stating that my no claims were nine years when in fact it was eight. I was then charged an extra £92.33 bringing the cost of my policy to £366. I enquired on the chat service about cancelling the policy and was told that it would cost £85 to cancel. There was a cancellation fee of £49.99 plus a fee of 35.04 for time insured for nine days. I would not recommend One Call to anyone as the eventual costs can become much higher than the original quote, the is no telephone service and the chat line will cut you off. In all, the service provided by One Call is expensive and dreadful. Reviewed on: 5th July 2023

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