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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.86 (23131 reviews)

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4.86

Based on 23,131 reviews, last reviewed 21st Feb 2026

99% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (23131)

Very bad dealing. I don't deal with them again

I had very bad experience with them due to cancellation of a policy because of my car sale. I don't deal with them again and put myself in trouble. Keep away from terrible businesses in UK Reviewed on: 19th August 2022

daylight robbery

purchased a car today, insured it, paid insurance in full. Drove down the road and the car broke down, returned to garage, tried to get hold One call but no phone number, web chat only, took 2.5 hrs waiting to be told i can cancel but would be due NO refund !! £49.99 set up fee and the rest to cover the policy... I had for less than 2 hrs.. absolute joke. shameful. I appreciate all companies have fees but this is awful.. Reviewed on: 16th August 2022

No phone or email contact

Absolute rubbish,th the chat line I was number 56 waiting to be dealt with.you can’t phone or email them. I spoke to Joe Biden,Boris Johnson and the Pope while I was waiting to get through to Onecall.Never again. Reviewed on: 12th August 2022

Above and beyond

Always the best service, efficient and professional Reviewed on: 11th August 2022

home insurance

really great service when adding business use Reviewed on: 11th August 2022

Zero for this review

I have my car insurance with One Call and can fault them. The price was competitive, the cover is really poor when comparing to others.they fail I dislike the portal never worked /live chat as opposed to having to use a phone as they never answer it buyer beware Simon Reviewed on: 8th August 2022

Not Recommended

I got hit in the rear in my car and this bunch of dim wits are taking her side and not mine I have provided evidence and they say one thing do another and don't replay to questions dont be ripped of stay away Reviewed on: 8th August 2022

Excellent service incredible value for money

I was really happy with the cost of my car insurance received an email today telling me it just got cheaper. Contacted them excellent customer Service very helpful Can't thank them enough. Reviewed on: 3rd August 2022

Another bad experience after canceling

I needed insurance straight away as I needed to give 3 clear working days to the company before they would release vehicle. Got a quote £200 pound at least more than any of the companies on line we were advised to call the call centre the next day I couldn’t afford to wait as needed a policy straight away I needed the van and it had already been delayed 3 months I couldn’t afford the risk of waiting longer again I purchased a policy on line in order to get my van Never once was I told I’d have to pay an extortionate amount to cancel Had the quote been slightly more or available to do instantly I would of gone with it But I couldn’t afford to wait Online chat today Natasha K said Well you never told us you needed it straight away? Well you never asked? You never advised cancellation fees And you were patronising I won’t be using you again for van insurance Customer service is good but retention service is rubbish Reviewed on: 30th July 2022

Fraudsters

This company has taken £136 from my account even though my policy was cancelled. I have had no warning of this and there is no way to contact them to get it back as the online chat works when it wants to and no phone number is connecting. AVOID IF YOU VALUE YOUR HATD EARNED CASH. Reviewed on: 29th July 2022

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