Write a review

Go to business site

One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.86 (23131 reviews)

View other One Call Insurance products

4.86

Based on 23,131 reviews, last reviewed 21st Feb 2026

99% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025

Read all reviews Write a review

About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

Review One Call Insurance: Car insurance broker now

Help others make smarter decisions by sharing your own experience.

Write a review

One Call Insurance Car insurance broker reviews (23131)

0 Should be. Fraudsters!

No email. no phone to cancel policy only way to cancel contract via chat if that works. No email. no phone to cancel policy. I was on for an hour for the chat to reach them. An after that. No reply email: Good afternoon Thank you for contacting us today via live chat, unfortunately it appears the live chat session disconnected and therefore no changes have been confirmed on your account. Please take this email as confirmation that the automatic renewal on your policy remains in place and your policy will automatically renew as per our terms as business. Reviewed on: 28th July 2022

need a zero option for them

Dreadful company. Phone number is void and live chat doesn't work. I will now have to find another number to phone them on to ask why they've been taking an extra £3.99 from my account every month. Avoid at all costs Reviewed on: 27th July 2022

Great service

had a great service with One Call as always on their live chat, agents we're very friendly and informative Reviewed on: 27th July 2022

Been a customer for nearly 20 years!

Too long to tell the story but staying with a local broker for 20 years for home and motor insurance probably tells you everything you need to know. Reviewed on: 26th July 2022

Excellent quality service

great company, would highly recommend! Reviewed on: 25th July 2022

Fantastic prices and good products

Nice easy company to deal with good prices and good products made easy from start to finish Reviewed on: 25th July 2022

Good quality, reliable insurance

I have my car insurance with One Call and can't fault them. The price was competitive, the cover is really good when comparing to others. I like the portal/live chat as opposed to having to use a phone. Reviewed on: 25th July 2022

Avoid at All Costs

Over the years I've been with One Call a few times. They've always been good and never had a problem. This time, I set up my car insurance and everything is fine. They send me a letter requesting some odd information but OK, I did it. They wanted driver and named driver share my details, copies of the V5 and a statement about my mileage that I'd already made in the quote. I uploaded all this stuff to their customer portal immediately, the day I got the letter. I think everything is fine but then a week or so later I get a text, an email AND a letter with them threatening to cancel my insurance. I go to call them but you can't! You have to Live Chat. So I wait in a queue of 46 people to talk to someone and this woman called Paige comes on. I say I don't know why you're threatening me with cancellation, if this is something to do with the letter then I've done everything you've asked. She waffles on without reading ANY of my messages to her. Repeating the stuff that's in the letter and speaking to me as if I'm an idiot for being upset that they're threatening me without just cause. I write in capitals ARE YOU LISTENING TO ANYTHING IM SAYING???? ITS ON YOUR PORTAL CHECK THE PORTAL. She checks. Comes back with some attitude saying I hadn't sent the driving licence numbers. One again speaking to me like I'm an idiot and using some term I'm supposed to understand that I think she created on the spot saying that, that's what they asked for. Well the damned well didn't because I've checked the letter 5 times!!!! I've even asked others to check it, just in case I've gone mad. Anyway. I send everything I'd already uploaded to the portal, all over again on chat. I think the matter is dealt with. Then yesterday, approx another week later, I get another text, email and letter threatening to cancel my insurance. I go on live chat. I'm 46th in the queue AGAIN!!!! How is that even possible? I speak to Hannah M and I'm telling her I'm really sick of this business, what the hell could possibly be wrong now? She says I didn't send the named driver licence number or share my details code. I went insane!!!! Are you kidding me? I've sent all this to you twice already!!!!!!!!!! Why the hell do I have to put up with this when it's YOUR staff that can't do their jobs properly??? I send it all again. But this time, she not only wants the licence and share my details numbers, now she wants a national insurance number and a postcode. Clearly trying to make out like there was a reason for them threatening me because I said I was going to complain and review and warn others of this rubbish customer service. She says they'll be in touch if there is anything else. I swear to god. If they cancel my insurance I'm going to the ombudsman and I'm suing them for negligence and breach of contract. This is disgusting behaviour. I do not understand why this company has become so poor. But I'm telling you now, you're much better off going with a different company. This one is a damned joke and I don't trust them at all. Unfortunately, I can't afford to lose the deposit and go with someone else, so I'm stuck. Read reviews and choose wisely. Their advisors are a immature, incompetent bunch of children who don't know what they're doing and severely lack professionalism. Perhaps they should spend more time training than going to football matches and sexualising their female employees in F1 outfits at the race track. Reviewed on: 23rd July 2022

Avoid!

Been with them a few years. Went to cancel my policy about 3 days before next payment was due. Got hit with a £59 cancellation fee. Another mystery £30 and still had to pay the next months insurance as the payment had already been requested from the bank. Said they would not refund that. Its virtually criminal. Avoid. Reviewed on: 22nd July 2022

car insurance rip-off

These crooks charge £49.99 for cancelling with the 14 day cooling period. Stay away from this insurance company. Reviewed on: 20th July 2022

Do you have a different One Call Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Insurance Broker
from One Call Insurance 4.83 from 10467 reviews
Insurance Broker
from BeMoto 4.60 from 6 reviews
Van Insurance
from AbbeyAutoline 0.00 from 0 reviews

Want to see more from One Call Insurance?

Tradesmen Insurance Broker
from One Call Insurance 5.00 from 6 reviews
Business Insurance Broker
from One Call Insurance 4.91 from 96 reviews
Motorbike Insurance Broker
from One Call Insurance 4.89 from 727 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub