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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.86 (23131 reviews)

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4.86

Based on 23,131 reviews, last reviewed 21st Feb 2026

99% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (23131)

WARNING AVOID

WARNING - You will pay an extra £20 for using your 'free' breakdown service. Cancelling even during the 14 days cooling off period will cost you £49.99!!!! Customer service abysmal. Reviewed on: 28th June 2022

Disgusting customer service

Breakdown reported at 11:04, breakdown truck didn’t turn up until 15:00. Disgusting customer service. Avoid. Reviewed on: 23rd June 2022

very helpful

long queue b4 i got to speak to anyone,on the phone for 2 hours 20mins sorting out damage to my car, ( not my fault ) JY8, jake, and Loren LW 7 both very helpful, and very professional. both a credit to one call. Reviewed on: 22nd June 2022

One call cancellation

I was with one call for 3 years with my van insurance, had to cancel when I changed my vehicle as they were nearly double the price of another company, phoned up to cancel and was charged £85.24 for my trouble, was told that they would take this fee on the last day of the month, which they didn't, then they sent a debt collection letter threatening court action, and a new fee of £110.24 I guess to cover the cost of their incompetent staff , after phoning them they so kindly waved the additional charges in their words as a gesture of good will, please don't touch this incompetent firm for any insurance they are only any good if you never need to contact them. Reviewed on: 13th June 2022

Do not go near SHOCKING!!!

So I joined this one call car insurance for a total of 1 hour and due to getting the same price with my existing insurance provider I contacted them to cancel. I was told I would have to pay £49.99 under the 14 day cooling off period due to start up costs and administration. I explained I only just joined them and the policy is not due to go live until a couple of days later! I can not believe they would allow you to cancel during a 14 day cooling off period with no cancellation fees to hit you with start up fee of £49.99!!! It makes absolutely no sense and I would never go near this company again!!! STAY CLEAR!!! Reviewed on: 13th June 2022

AVOID AT ALL COSTS

I went through go compare and initially it seemed great and I thought my car insurance was in place as they had taken the premium. A few days later I had a text to say that my policy was not in place and to call the number provided which referred me to the online chat facility. After waiting 30 mins I was told that they need proof of address so I uploaded my bank statement but the chat then ended so I presumed it was OK. I got another template message a few days later saying the same thing so I waited 30 mins to get help on the chat portal. To be informed that they never received my doc as there was a 5 min window to upload it.. so I uploaded again and then was told my premium was now £1200 3 x as much.. because I had not sent the document when requested. I had and I told the girl to check the records but she claimed that they had no record of it. I asked why in a matter of days why the premium was 3 x as much when nothing had changed.. After nearly 2 hours of going round in circles I asked to make a formal complaint and was told I would get a callback in 48 hours. I never did and they returned my initial premium to me.. I suspect that they use unfair pricing to entice clients who then are subsequently charged more.. I will be taking my concerns directly to the regulatory authorities.. utterly disgusting Reviewed on: 11th June 2022

Worst Insurance Company Ever!!!

I do NOT understand how this company have good reviews, I just had the most unprofessional experience I've had in a long, long time. Do not touch this company with a barge pole, truly pathetic organisation and terrible customer service. Reviewed on: 9th June 2022

do not use

auto renew even though I cancelled policy now sending full annual policy amount as cancellation charge. Cant talk to them as live chat or email only do not want to know Avoid Reviewed on: 8th June 2022

Good response to emails

I have had a few questions and these were answered in good time via email, which I prefer. Reviewed on: 4th June 2022

After my accident they were useless, insurer that they provided did not even have 24/7 support.

So I was with this broker for a few years. The very next day after they told me they can not provide me a renewal, i had an accident (not my fault). And that's when all the issues with them started. The insurer that they contracted as part of my premium did not even have 24/7 support, and One-Call refused to recover my bike unless i raised a claim with them. Basically if they can make some more money off you they will offer solutions but as part of the insurance coverage they will do nothing. On top of that they are just a broker so they don't take any responsibility. Also once you get insured with them read all the documents carefully because there are some vital things in there that if you would know you would not insure with them.... Reviewed on: 26th May 2022

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