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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (27654 reviews)

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4.79

Based on 27,654 reviews, last reviewed 17th Jul 2026

408400% increase in 5 star reviews

in the past 90 days

2500% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

One Call Insurance, best value. I used a comparison site to look for car insurance. One Call Insurance have provided the cheapest and best value insurance for me by use of a plug in ... Read more Reviewed on: 17th July 2026

Latest lowest rating:

1

Not good when you need them When I needed them. When I broke down. I have to go all through all kinds of things online and I really didn't have the time as I was at work. I had t... Read more Reviewed on: 16th July 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (27654)

Dreadful

AVOID! THE GOOD REVIEWS ARE BASED ON THE SERVICE OF THE LIVE CHAT AGENTS WHICH IS IS OK BUT TRYING TO GET IN CONTACT WITH ANYONE IS A NIGHTMARE! Edit: 21/08/23 In the end I decided to drive to the offices in Doncaster to speak with someone in person and by chance came across something someone happened to post online that helped me navigate to the live chat. It was clicking through places that weren't obvious at all. I then ended up spending 1 hour and 3 mins on the chat trying to simply change one detail that should have been easy to do. It did get sorted by Habissa on the chat in the end. I asked if I was on auto renew which I was even though I don't remember asking to be and requested to cancel this as I certainly won't be using this company again even if they're the cheapest. 1 star for the company 3 stars for the live chat agent because it shouldn't't have taken an hour to sort and when I asked to cancel the auto renew I was told the quote will come through 21 days early for me to have a think instead of processing my request straight away. When I'd explained everything, I just got "I understand your frustration" when they clearly didn't as it took far too long to make one simple change. EDIT: 20/08/23 Received an email saying my policy will be cancelled (due to run until November) following "our recent communications". I haven't yet been able to have communication from anyone as documented. I cannot yet pay to change my policy as I need to be certain that you have the correct information and when I tried to do it online, it showed incorrect information which is exactly why I need to have communication from yourselves. I waited for calls with phone on loud having missed some calls as stated below. The live chat link on the email also sends me round in circles as it's the same link once again so doesn't help. EDIT: 18/08/23 My phone is on loud awaiting some form of contact today. Nothing yet. I'd appreciate a call asap to get this resolved before the weekend. EDIT: 17/08/23 One Call did try to call again this morning but 4 times in 4 minutes when I was using the bathroom and missed the calls. Had another call been spread throughout the day, I'd have answered as I had today off work. If you can simply email instructions how to get into the live chat, I can make sure my insurance is valid as I need to update the policy. It shouldn't be this hard. God help anyone needing to make a claim! EDIT: 16/08/23 Hours after this review, someone did ring but I missed the call by minutes and tried to call back but the line was "closed". A voicemail was left to say they'd try call again (they haven't) and that they'd send an email to the live chat (which I'd happily use). The email unfortunately sent me to the same page I'd already been on earlier today in the portal where I couldn't find the chat so I'm no further forward. I can't find any contact numbers or even the live chat in the customer portal. It's not clear and I need to get something sorted asap. Reviewed on: 31st August 2023

Best Value

Moved from major supplier and service was first class with a good agents to help with the move Thankyou Reviewed on: 31st August 2023

Brilliant service!

From start to finish, the process of arranging car insurance was easy and thorough. So much so, I have my home insurance with One Call! Would highly recommend them. Reviewed on: 31st August 2023

Would recommend

I've been with One Call for a number of years and have only good experience so would recommend. Reviewed on: 31st August 2023

No problems

Three years and no problems and still competitive on price Reviewed on: 31st August 2023

Great company

I've been with One Call Insurance for a couple of years now and would recommend. Great price for comprehensive cover! Reviewed on: 31st August 2023

Easy and simple

Easy to make a quote and good customer service team Reviewed on: 31st August 2023

The best

I have been with One Call for a few years now. No problem whatsoever. Everything easily explained and competitively priced. Have no intention of changing. Reviewed on: 31st August 2023

Great value and service

Had to deal with the company over a bump I had great customer service Reviewed on: 31st August 2023

Great insurance company!

They make things simple and are competitively priced Reviewed on: 31st August 2023

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