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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (27985 reviews)

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4.79

Based on 27,985 reviews, last reviewed 10th Aug 2026

438100% increase in 5 star reviews

in the past 90 days

2600% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

One call insurance for almost 25 years. I have been a customer of One call insurance for almost 25 years. I have always received very great service and help whenever I needed one. Always wi... Read more Reviewed on: 10th August 2026

Latest lowest rating:

1

In the event of a claim Happy to take your money but terrible in the event of an incident. They claim to act on ‘your’ behalf but are a 3rd party outfit that are Claim Handle... Read more Reviewed on: 21st July 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

One Call Insurance Car insurance broker reviews (27986)

Review of the One Call Insurance, Car insurance broker:

Car insurance review

Having looked for other car insurance One call has come out as one of the cheapest and the best value for money. I have recommend to other people to get a quote for there insurance. Reviewed on: 31st August 2023

Great service, great price

Contacted One Call to sort out my policy renewal on my van. The employee (Paige) was very helpful and very patient. Renewal was made very easy, a great price was offered. What more could you ask for, other than being able to speak to someone over the phone rather than having to type everything. Reviewed on: 26th July 2023

Excellent service

Excellent service from the chat operator named Bethany today Reviewed on: 26th July 2023

Online Chat was nice and easy

I spoke with two separate Advisors. All questions answered very politely, and policy amendment done without any expensive phone calls. Reviewed on: 26th July 2023

Avoid One Call Insurance

Onecall requested further information regarding a previous claim made 4 years ago that I had thought was longer than 5 years, which is okay and shows they are doing their job. The first and second reminder letters for further information were dated on the same day. I uploaded pdf details of a this claim as requested. A letter was received stating the Additional premimum by the insurer and the adminstration fee charged by onecall, over 60% of the additional fee was made up of administartion costs charged by onecall. A day after the additional premium letter I received a final reminder for additional information that had already been sent a week earlier. I decided to contact OneCall, now I challenge people to try finding the Live Chat online, it is almost impossible. After a disapointing live chat I have cancelled my policy with OneCall and returned to the far superior Direct Line. Reviewed on: 26th July 2023

Breath of fresh air

Always had a positive experience Reviewed on: 26th July 2023

Number PLate

Easy to change your plate. The only thing i don't like no phone contact. I was number 5 on chat took 45 min just for contact. Found error in my doc., went back on chat position 21. Had to make temporary cover with another company. Reviewed on: 25th July 2023

Horrible tactics, pressurised selling.

My partner contacted One call to update her insurance as she's moved in with me. We are 7 doors down the road from her previous address, have greater security, are further and less visible from the public highway. The change resulted in a quote that was a 200% increase on her premium. When my partner said she wanted to see if this was competitive, the agent effectively cancelled her insurance - reducing her cover to RTA only with immediate effect unless she took the new premium. Absolutely disgusting. Reviewed on: 25th July 2023

Abysmal

I only took out car insurance two weeks ago. They asked for proof of no claims, which I duly uploaded, but no option to give any further info. The document was password protected. They asked me to provide password via live chat. Unable to get through via live chat. Unable to call as they don't accept calls unless you're making a claim?!?!? So what do I do? Customer service does not exist with this company. They have now increased my policy by almost £200 as a result, even though I have my proof of no claims! I now obviously want to cancel my policy and go elsewhere, but guess what - there's no option to do that on their portal and they don't take calls!!!!! How can they be called One Call when the one thing I can't do is CALL?!?? If I could give zero stars, I would. Reviewed on: 24th July 2023

What Portal

I have been with one Call for a couple of years, in that time I have never been able to access the portal or reset a password that would allow me to access my portal. I have currently been asked to provide some information regarding a claim that has nothing to do with me. However there is no address to send the information to. No phone number to contact them anywhere, Almost unsatisfactory situation. Unless there are some improvements U shall not be using them again Reviewed on: 23rd July 2023

One Call

Easy to use internet insurance company. Have both car and home insurance, will get a discount at next renew. Reviewed on: 23rd July 2023

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