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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.86 (23131 reviews)

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4.86

Based on 23,131 reviews, last reviewed 21st Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

One Call Insurance Car insurance broker reviews (23131)

Review of the One Call Insurance, Car insurance broker:

Easy as 123

Life is made easy and challenges removed when adopting a one call insurance. Reviewed on: 13th September 2023

Good service at a competitive price

Good service at a competitive price Reviewed on: 10th October 2025

Quick and easy to take out

Quick and easy to take out with the car insurance and roadside assistance I needed all at a good price. Reviewed on: 10th October 2025

New customer easy online to pick options

New customer easy online to pick options and were very reasonable price wise compared to others and gave me all that I required a.sovery quick in updating me about change I. Policy. Reviewed on: 10th October 2025

Good value for money

Good value for money with many additional features included alongside the basic car insurance. I would be happy to recommend them to friends, family and anyone else that needs car insurance. I've continued to insure my car with One Call for many years now.. Reviewed on: 10th October 2025

One Call is all you get when you make a Claim

Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from the Legal Expenses Department and no further communication. Only by on line Chat. When a policyholder has an accident he or she should be treated with concern and some compassion and what can be traumatic experience. I received no offer for my car in settlement until set a chat message chasing the same to be told that I had been sent an offer by email which I did not receive even when asked to check my spam folder. Surely offers should be made by phone. There was not once any updates shown on the claims portal in the 8 weeks following the claim other than all documents forwarded to the claims department had been received and that nothing further was required from me. The last letter received confirmed that One Call Claims would not be pursuing this claim further and that I could approach the Motor Insurance Bureau to try and recover my uninsured losses, ie £500 policy excess. Isn't this what I have paid legal expenses cover for and the 'Legal Team should be doing this for me? Overall I don't think One Call have treated me fairly. Reviewed on: 10th October 2025

Fast response on all counts

I have always received a fast response from agents via telephone and clear concise information on products that are available with very competitive prices. The website is easy to negotiate with no ambiguity. Reviewed on: 10th October 2025

Good experience always been able to help

Good experience always been able to help Reviewed on: 10th October 2025

I had a better Insurance offer from another company...

I had a better Insurance offer from another company but as i have been with One Call for a number of years i rang to see if they could better that offer, the agent i spoke to was very polite and very informative and after going through my Policy with me and making one or two slight tweaks she managed to bring down the oringinal qoute beating the other compaany's offer by a fair margin. The only downside to my experience was trying to finding their telephone number in the "Contact Us" section of the website. I could text, live chat or email but i could'nt find a telephone number, one to one talking is what i am most comfortable with, as i find it easier to explain myself. The name One Call is what originally attracted me to the company but you are very much challenged in trying to make that "one call" Once your through to them the staff are really good at their job and If this one drawback could be retified I would have no negitive observations what so ever. Reviewed on: 10th October 2025

great price, great cover and very easy to sign up

great price, great cover and very easy to sign up Reviewed on: 10th October 2025

Wish you could talk to someone rather than portal .

Wish you could talk to someone rather than portal . Reviewed on: 10th October 2025

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