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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.84 (23130 reviews)

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4.86

Based on 23,130 reviews, last reviewed 2nd Jan 2026

31% decrease in 5 star reviews

in the past 90 days

4% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Good phone customer service Good phone customer service when changes needed to policy Reviewed on: 2nd January 2026

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

One Call Insurance Car Insurance Broker reviews (23130)

Review of the One Call Insurance, Car Insurance Broker:

A Triple Finalist in the Insurance Choice Awards 2023

Rating: ★★★★★ (5/5) One Call Insurance has once again proven its excellence in the insurance industry, earning the distinction of being a finalist in three categories at the prestigious Insurance Choice Awards 2023. The nominations for Best Overall Insurance Broker, Best Commercial Insurance Broker, and Best Personal Insurance Broker are a testament to the company's commitment to delivering top-notch insurance services. But it's not just about the nominations; it's also about the dedicated customers who have made it all possible. With a mission to provide outstanding insurance services and a deep commitment to customer satisfaction, One Call Insurance has steadily gained a reputation for reliability and trustworthiness. The company's invitation to customers to participate in the voting process for the Insurance Choice Awards 2023 speaks volumes about their transparency and genuine appreciation for their clients. What sets One Call Insurance apart from the rest? Here are some key factors that make them deserving of your vote: Comprehensive Coverage: One Call Insurance offers a wide range of insurance options, including personal insurance for home, car, and travel, as well as commercial insurance for businesses. Their selection ensures that they can meet the diverse needs of their clients, making it a one-stop-shop for all your insurance requirements. Customer-Centric Approach: One Call Insurance has consistently prioritized the needs of its customers. Their friendly and knowledgeable staff is always ready to provide assistance, answer questions, and help clients make informed decisions. It's clear that they value their customers' feedback and suggestions. Competitive Pricing: The company is committed to providing competitive pricing without compromising on the quality of their services. This commitment to affordability ensures that clients get the best value for their insurance investments. Online Convenience: One Call Insurance has embraced the digital age, making it easy for clients to manage their policies online. Their website and mobile app offer a seamless experience for obtaining quotes, making claims, and accessing policy documents. Award-Winning Services: The triple nomination for the Insurance Choice Awards 2023 for Best Overall Insurance Broker, Best Commercial Insurance Broker, and Best Personal Insurance Broker is a reflection of their unwavering dedication to excellence in the insurance industry. It's not just an achievement for them but also a testament to the trust and support of their customers. Reviewed on: 23rd October 2023

PAYD policy

Great pay as you drive policy. Helpful staff when required good value for money. Reviewed on: 15th October 2025

Ew9 was fantastic very clear and precise with his an...

Ew9 was fantastic very clear and precise with his answers very informative and excellent customer service credit to you company. Reviewed on: 15th October 2025

Slow process on line.

Slow process on line. Wait time is longer than expextected for the process to complete Reviewed on: 15th October 2025

Good review

Good experience of using there service and easy to navigate Reviewed on: 15th October 2025

I had a live chat with Britney, and was most impress...

I had a live chat with Britney, and was most impressed with her helpfulness and efficiency. Reviewed on: 15th October 2025

Error by One Protect sorted proffessionally and swiftly

I had to ring as I had a scarey email stating I was being charged more than agreed as my details were not correct but no reason as to what/why? I chatted online to George B who was really helpful, kind and lovely helped me sort it all out. Reviewed on: 15th October 2025

Significant increase in cost this year (49%!

Significant increase in cost this year (49%!), but did bring it down after a phone call. Happy with result, disappointed that I needed to phone them to get this result. Reviewed on: 15th October 2025

Support from Britney (BC5) was very helpful and patient

Support from Britney (BC5) was very helpful. She was patient whilst the system took a while to send the email and stayed with me for the duration of my problem until it was resolved. A pleasant and helpful person 5 stars Reviewed on: 15th October 2025

Easy to talk to, simple clear policy.

Easy to talk to, simple clear policy. Reviewed on: 15th October 2025

The agent was very good

The agent was very experienced at what he done for me sorted my car insurance for me no problem Reviewed on: 15th October 2025

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