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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (23132 reviews)

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4.79

Based on 23,132 reviews, last reviewed 19th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

Poor customer service and Lack of empathty for customer I am writing to provide feedback regarding the service I received from a One Call agent (TW5) following a motoring incident on Thursday 18th June 2026... Read more Reviewed on: 19th June 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (23132)

Excellent assistance provided, clear, informative an...

Excellent assistance provided, clear, informative and very helpful Reviewed on: 23rd July 2025

Excellent customer service and on live chat would hi...

Excellent customer service and on live chat would highly recommend Reviewed on: 23rd July 2025

Handled my no fault claim well.

Handled my no fault claim well. Gave me an excellent settlement for my car and successfully chased up the other driver's insurance company, when they would not admit liability and pay up. Kept me informed at regular intervals Reviewed on: 23rd July 2025

I’ve been with One Call Insurance for over 5years no...

I’ve been with One Call Insurance for over 5years now, and I’ve been really impressed with their service. The quote I received was very competitive, and the policy included extras like breakdown cover and legal protection as standard, which many other providers charge for. Their customer support has always been easy to reach—whether through live chat or by phone—and they’ve handled my queries professionally and promptly. The renewal process was also smooth with no unexpected price hikes, which is a refreshing change in the car insurance market. Overall, One Call Insurance offers great value for money, clear policy terms, and excellent customer service. I’d definitely recommend them to anyone looking for reliable and affordable car insurance. Reviewed on: 23rd July 2025

Very professional and helpful, quick to solve the pr...

Very professional and helpful, quick to solve the problem. Reviewed on: 23rd July 2025

Live chat a bonus

Used live chat for renewal quote chatted with JF3 and happy with the final outcome Reviewed on: 23rd July 2025

Very easy to understand and informative

Very easy to understand and informative Reviewed on: 23rd July 2025

Very reasonable for the price i will be taking my ca...

Very reasonable for the price i will be taking my car insurance with you this year hoping that it’s the same as last year Reviewed on: 23rd July 2025

5. Stars for Jess, JB6. Well done and thank you.

Customer service, JB6, was excellent, she was calm, polite and very helpful throughout and talked me through the renewal process with knowledge and understanding. Well done Jess Reviewed on: 23rd July 2025

Call handling excellent

Call handling excellent ie. Call back system is so helpful! This was followed by a very straightforward and understanding call handler checking properly who I was, and giving me options to ensure I had the best price this year. Reviewed on: 23rd July 2025

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