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One Call Insurance: Home insurance broker reviews

4.72
Based on 7,088 reviews, last reviewed 28th Jul 2026
74700% increase in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant company I have been with onecall.for.years and wouldn't go..anywhere else. Reviewed on: 28th July 2026
Paula M's avatar
Paula M

Latest lowest rating:

1

never made a claim in the last 20 years. ALL A SCAM I have never made a claim in the last 20 years. I had occasion to make a claim for damage to my roof and bedroom ceiling after a terrific thunderstorm... Read more Reviewed on: 10th July 2026
Rob Howell's avatar
Rob Howell

About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home insurance broker reviews (7089)

they reduced my home insurance and reviewed options...

5
they reduced my home insurance and reviewed options at length Reviewed on: 7th October 2025

Nice easy straightforward Home insurance.

5
Nice easy straightforward Home insurance. It was easy to set up my home insurance and I have had no issues at all Reviewed on: 7th October 2025

I use One Call because of value for money and becaus...

5
I use One Call because of value for money and because the Call out had no fees. They try and come out either the same day if you claim or the day after Reviewed on: 7th October 2025

Knowledgeable staff and a rapid response

5
Knowledgeable staff and a rapid response Reviewed on: 7th October 2025

Manage your policy online

5
It's great to be able to to have the choice of using live chat and the customer portal is an excellent way to be able to manage my policy. Reviewed on: 7th October 2025

I had to contact customer service to check something...

5
I had to contact customer service to check something on my insurance policy and their colleague dealt with it very promptly. Reviewed on: 7th October 2025

One Call the same as any other insurance.

3
It's an insurance company, they're in it to make money for themselves. Like every other insurance company they will look for any excuse NOT to pay out and they have lots of expensive legal people to help them do just that. Would I recommend them to friends, absolutely NOT, anymore than I would recommend a bank or estate agent. Reviewed on: 7th October 2025

One Call - Home Insurance feedback

5
I generally contact One Call via the "Chat" facility and each time the adviser has been able to assist me with my query with a successful outcome. Reviewed on: 7th October 2025

Was a very pleasant experience from the lady who hel...

5
Was a very pleasant experience from the lady who helped me. Managed to get my premium down and be competitive thus allowing me to enable to stay with the company. Reviewed on: 7th October 2025

Great company.

5
Great company. Was very easy to insure my home with this company and they were really helpful at making me understand all the details that were involved. Plus was good value for money. Reviewed on: 7th October 2025

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