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One Call Insurance: Home insurance broker reviews

Name: Home insurance broker
Rating: 4.72 (7056 reviews)

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4.72

Based on 7,056 reviews, last reviewed 15th Jul 2026

72100% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

Good Service Good customer service, I don't like when agents try to upsell. All I wanted to do was change the address on my policy as I have moved and when I took... Read more Reviewed on: 15th July 2026

Latest lowest rating:

1

never made a claim in the last 20 years. ALL A SCAM I have never made a claim in the last 20 years. I had occasion to make a claim for damage to my roof and bedroom ceiling after a terrific thunderstorm... Read more Reviewed on: 10th July 2026

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home insurance broker reviews (7056)

Sorted my query quickly.

Sorted my query quickly. Very satisfied Reviewed on: 14th August 2024

DJ2 was very helpful today on your chat service

DJ2 was very helpful today on your chat service Reviewed on: 14th August 2024

Policy sorted after being advised that my policy was...

Policy sorted after being advised that my policy was due only to find out it wasn’t so until October Reviewed on: 14th August 2024

JC3 should be promoted.

JC3 should be promoted. Long live JC3. Reviewed on: 14th August 2024

The process to change my address was easy and conven...

The process to change my address was easy and convenient. Reviewed on: 14th August 2024

Pleased with the help I received .

Easy to use chat. Good communication and issue sorted quickly Reviewed on: 14th August 2024

great service

great.sorted my policy out very quickly. Reviewed on: 14th August 2024

Use the live chat - it is worth it before cancelling

I talked to **DJ2** (DobrusiaJ) on the live chat and surprisingly, renewed my policy. I had an invite to renew my policy at £200 more than the previous year so I ignored it. On the email it said talk to us first before changing providers, so I was furious when they automatically renewed and took my money at the inflated rate. I naively thought I had to renew and had not realised I had to log into the portal to cancel. I couldn't log onto the portal to cancel. The mail was No Reply and bounced back. Then I used the talkbot chat on the website. I'm glad I did. Dobrusia (DJ2) calmly explained what I had missed, asked if I would like to check and update my policy, and we went through a few things so we could come up with a price that matched my alternative choice. Dobrusia answered my questions, sharing policy wording and various permutations. She made me feel better and I kept with the insurance policy - despite my being adamant I would change before the call. I now don't have to cancel, chase a refund or take up my alternative policy. I'm relieved and I think she deserves a medal or a cup of tea now. Reviewed on: 14th August 2024

Renewal quote

The renewal quote was too high, your agent DJ2 sorted everything out for us with a much better price. Reviewed on: 7th August 2024

Review of MB1

I range to discuss my home insurance renewal. It took a long time to get to a live chat with an adviser, but once I did so they were very helpful and managed to find me an acceptable quote. Reviewed on: 7th August 2024

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