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One Call Insurance: Home insurance broker reviews

Name: Home insurance broker
Rating: 4.72 (7056 reviews)

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4.72

Based on 7,056 reviews, last reviewed 15th Jul 2026

72100% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

Good Service Good customer service, I don't like when agents try to upsell. All I wanted to do was change the address on my policy as I have moved and when I took... Read more Reviewed on: 15th July 2026

Latest lowest rating:

1

never made a claim in the last 20 years. ALL A SCAM I have never made a claim in the last 20 years. I had occasion to make a claim for damage to my roof and bedroom ceiling after a terrific thunderstorm... Read more Reviewed on: 10th July 2026

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

Review One Call Insurance: Home insurance broker now

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One Call Insurance Home insurance broker reviews (7056)

I needed to change a couple of things on my schedule.

I needed to change a couple of things on my schedule. This was handled via a chat with your CF5 who did an excellent job for me. Very pleased! Reviewed on: 27th January 2024

CF5 was very thorough and helpful

CF5 was very thorough and helpful Reviewed on: 27th January 2024

Patient and thorough.

Thorough review of insurance to ensure I was getting the right product. Reviewed on: 27th January 2024

CF5 gave fantastic customer service

CF5 gave fantastic customer service Reviewed on: 27th January 2024

CF5 helped reduce my annual payment by 30 pound tha...

CF5 helped reduce my annual payment by 30 pound thank you.But as a company why don't you give the cheapest price on renewal instead of only when people want to cancel because they get it cheaper elsewhere . Reviewed on: 27th January 2024

Great service from CF5 who helped reduce the renewal...

Great service from CF5 who helped reduce the renewal price for me Reviewed on: 27th January 2024

Excellent customer service from CF5.

Excellent customer service from CF5. My needs were complicated and at my age of 83, I do not always handle web sites or chat lines easily. In this case, CF5 helped me through the complexities of the One Call website several of which were not always obvious Reviewed on: 27th January 2024

agent CF5 apologised straight away for the wait to g...

agent CF5 apologised straight away for the wait to get through and got to the root of my issues very quickly well done agent CF5 Reviewed on: 26th January 2024

CF5 handled my chat diligently, I'm not happy that I...

CF5 handled my chat diligently, I'm not happy that I wasn't given the lower quote originally Reviewed on: 26th January 2024

AD8 - good service

I contacted Onecall to cancel my automatic renewal and AD8 was helpful and friendly - he managed to reduce my quote to less than a competitor. so kept me as a customer for another year Reviewed on: 25th January 2024

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