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One Call Insurance: Home insurance broker reviews

Name: Home insurance broker
Rating: 4.72 (7090 reviews)

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4.72

Based on 7,090 reviews, last reviewed 30th Jul 2026

74900% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

easy to get a quick quote It was easy to get a quick quote Reviewed on: 30th July 2026

Latest lowest rating:

1

never made a claim in the last 20 years. ALL A SCAM I have never made a claim in the last 20 years. I had occasion to make a claim for damage to my roof and bedroom ceiling after a terrific thunderstorm... Read more Reviewed on: 10th July 2026

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home insurance broker reviews (7090)

Great value

I've worked in insurance for 20 years and they're by far the best option Reviewed on: 6th July 2026

Great service

Fast set up very reliable, no problems - great customer service Reviewed on: 6th July 2026

Great experience with them!

Great experience with them! Not had any issues. Reviewed on: 6th July 2026

Easy Trouble free

Easy to navigate website and trouble free transfer to this provider Reviewed on: 6th July 2026

Good rates, good communication, very pleased.

Good rates, good communication, very pleased. Reviewed on: 6th July 2026

I haven't had to claim or anything touch wood, but s...

I haven't had to claim or anything touch wood, but setting up with them was so straightforward. Reviewed on: 6th July 2026

Great service, great price.

Great service, straight forward. Quick setup. Competitive price. Reviewed on: 6th July 2026

Avoid this company.

Avoid this company. I purchased building insurance from them through Comparethemarket.com. During the application process I declared a drains claim which was not paid 4.5 years ago as the insurer decided it wasn't covered. 3 weeks into the policy they contacted me saying I had undeclared claims and needed to provide a letter on headed paper from my previous insurer explaining the claims. Initially I had no idea what they were referring to but when they provided the dates I worked out is was a claim against my contents insurance for a pair of lost spectacles. I explained that this was a claim against contents not buildings insurance and they insisted anyway. I've doublechecked the comparethemarket site. when applying for buildings insurance there are no categories in the "What was the cause of the claim" section which correspond to a contents insurance claim. I managed to get the letter from an old insurer and uploaded it to their portal. A few days later I received an email stating that they were adding an additional premium to my account, without stating what the additional premium was except it was inclusive of a £42.50 administration fee. They do not provide any way of communicating with them except chat. I told them to cancel the policy. For 1 month of cover it has cost me £201.08 from an initial 568.21 Reviewed on: 26th June 2026

House move

When i asked for renewal due to house move, the quote was double. Cancellation was almost 100£ ridiculous. So had to cancel anyways, and get cheaper quote via comparison company and it was one protect subsidiary of one call which was cheaper then the half price of the initial quote. Customer service had no power to help and it took me 3 days to sort it.... Reviewed on: 31st October 2025

Good cover for the cost, everything is online but ar...

Good cover for the cost, everything is online but are reachable by phone with is always good and and gives customers confidence. Reviewed on: 19th October 2025

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