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One Call Insurance: Home Insurance Broker reviews

Name: Home Insurance Broker
Rating: 4.85 (6232 reviews)

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4.85

Based on 6,232 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

House move When i asked for renewal due to house move, the quote was double. Cancellation was almost 100£ ridiculous. So had to cancel anyways, and get cheaper q... Read more Reviewed on: 31st October 2025

Latest lowest rating:

1

very disappointing service I had a burst pipe and was told that my insurance would not cover the damage to my cooker nor kitchen units, I was also told I had a £250 payment in m... Read more Reviewed on: 13th October 2025

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home Insurance Broker reviews (6232)

Excellent Customer Service

Very easy to sign up and get started. Their customer service was excellent when sorting out an issue with my account details. Reviewed on: 7th August 2025

No nonsense for insurance

No nonsense for insurance over the Internet, Quick and easy. Reviewed on: 7th August 2025

Very easy made for none technical people, quick and...

Very easy made for none technical people, quick and easy. Reviewed on: 7th August 2025

Got a better renewal agreement and the service was e...

Got a better renewal agreement and the service was excellent Reviewed on: 7th August 2025

Meeting customer's need in a cost of living crisis

Insurance costs are rising all the time. My renewal with One Call only went up by £50 this year. I thought that was really reasonable. Every other provider I checked with, including comparison websites, were at least £300 more expensive than my quote from One Call. One Call also let me switch from paying annually to paying monthly, at 0% interest. I've owned my home for 8 years now and always paid in 1 lump sum in the past. The cost of living crisis has left me unable to do that this year. I had to change to monthly payments. One Call have obviously recognised that people are struggling financially and implemented the monthly payments plan at 0% interest to accommodate customersneeds. This is going above and beyond for customers, in my opinion. I did encounter a technical issue when I was trying to renew where the monthly price on my renewal offer didn't match that shown on my customer portal, but customer services quickly sorted that. I can only say positive things about One Call. Reviewed on: 7th August 2025

Value and efficent

Was straight forward and easy seamless and very good value Reviewed on: 7th August 2025

Very good service given when needed

Very good service given when needed Reviewed on: 7th August 2025

One Call Best All-inclusive Rate

Fortunately I have not need to make a claim, but One Call were extremely good rates and inclusive of all extras. Reviewed on: 7th August 2025

Good CS with great price.

Good CS with great price. The staff are helpful and have given profeesional advice. Reviewed on: 7th August 2025

Easy to set up and good value for money

Easy to set up and good value for money Reviewed on: 7th August 2025

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