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One Call Insurance: Insurance broker reviews

Name: Insurance broker
Rating: 4.82 (10523 reviews)

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4.82

Based on 10,522 reviews, last reviewed 9th Jul 2026

5100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

good service efficient and helpful good service efficient and helpful Reviewed on: 9th July 2026

Latest lowest rating:

1

They Cancelled insurance, they issued high level of... They Cancelled insurance, they issued high level of fees for outstanding balance and sends threatning letters and constanly hounds you, this us a rea... Read more Reviewed on: 17th July 2025

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About this product

One Call Insurance is an insurance broker based in Doncaster.

One Call Insurance help personal and commercial customers. Policies include car, home, pet, travel and motorbike insurance as well as breakdown cover. Commercial customer policies include business insurance, vehicle, property and tradesman insurance.

One Call Insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call before, you can also leave a review and share your experience.

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One Call Insurance Insurance broker reviews (10523)

Good value

All detailed as requested. Did not try an sell add on's. Got what i wanted Reviewed on: 15th September 2021

Superb insurer

I’ve been with onecall for years. So easy to use portal for documents. Very easy to get hold of on phone or live chat. I cannot fault them. 10/10. Would highly recommend. Reviewed on: 15th September 2021

their services are top quality

Every staff member I deal with appear to have in-depth knowledge and expertise. Reviewed on: 15th September 2021

The best so far

Very helpful company and good prices too Reviewed on: 15th September 2021

Just quick and effective service

I have had to renew my insurance and the service has been so outstanding and effective. Very professional and supportive. Reviewed on: 15th September 2021

Just easy to deal with

I've had to make a few changes to my policy recently and have managed to successfully do this using the on-line chat facility .. although I'd prefer to talk to someone times are changing .. the team here has always been very helpful. keep up the good work. Reviewed on: 15th September 2021

A responsive insurance company

Twice this year I have been in touch with one call insurance. Once to renew and once to update policy. Both times have been via the web chat. This is the way forward for insurance and both my experiences have been very positive. The two operators I have had have been extremely responsive and knowledgeable. There was no wasting of my time through both times, I felt I was dealt with professionally and politely. Actions speak louder than words and after each cal I could view my renewal and my update I requested. I have remained with one call for several years now and not just for price. The simplicity of their website enables me to manage my account easily and without long phone calls of days gone by. Reviewed on: 15th September 2021

very good service

I queried my renewal premium and the chat operator was very good took notice of my queries and found the right policy for me at a reduced price. Operator was a credit to his company, highly recommend this company. Reviewed on: 15th September 2021

Really easy to deal with. No long winded process. A1

Dealt with Keri in cancellation team. She was an absolute pleasure to deal with and handled my query with the upmost professionalism. Very happy customer. Reviewed on: 15th September 2021

Just a greedy company that won't talk to paying customers

They have amazing avoidance tactics and actively lie about their products for the sake of a sale. They seem to be unregulated as I'm not able to make a formal complaint. Reviewed on: 27th August 2021

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