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One Call Insurance: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.83 (10467 reviews)

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4.83

Based on 10,467 reviews, last reviewed 13th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Competitive premium with fast and efficient service. Competitive premium with fast and efficient service.Thanks. Reviewed on: 13th October 2025

Latest lowest rating:

1

They Cancelled insurance, they issued high level of... They Cancelled insurance, they issued high level of fees for outstanding balance and sends threatning letters and constanly hounds you, this us a rea... Read more Reviewed on: 17th July 2025

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One Call Insurance Insurance Broker reviews (10467)

Not that good

Initially I thought One call were great until I had a non fault accident and then they have been appalling. I have tried lodging a complaint but even that hasn't resulted in anyone bothering to deal with my complaint Reviewed on: 2nd September 2020

Excellent service and uncomplicated

never had a problem with claims etc Reviewed on: 2nd September 2020

Great company and great service

Would recommend have used them for 5 years now Reviewed on: 2nd September 2020

competitive price with good communication and UK based support

Have had car insurance for over 5 years with One Call, always they have been competitively priced with good customer service, only had to use the recovery once, which arrived in just over one hour and dropped off my car at home as it was after 8 on a Friday evening, it cost £175 to use the same recovery company on Monday to drop my car at a garage. Reviewed on: 2nd September 2020

Excellent service and friendly knowledgeable staff

During lockdown had to change my insurance and had problem with my e mail so and the off chance called in to the office and with in no time at all they had changed my policy thank you Reviewed on: 2nd September 2020

Great insurance

I’ve been with one call for about 9 years, or more, I’ve found them to be helpful, good renewal prices and competitive with other insurance companies, I’m now a platinum customer and this gives me more benefits and rewards from them, plus I’m on a monthly plan with them, all in all a great company to be insured with Reviewed on: 2nd September 2020

Best broker

I love onecall as a company, for the past few years this company has grown and given nothing to both employees and the customers Reviewed on: 1st September 2020

No fuss company

Helpful and understanding and fast response on any enquiries would 100% recommend to anyone specially being with them for a number of years and have become a platinum customer Reviewed on: 1st September 2020

Very satisfied

Can always get to speak to a real person,price is good ,changed from one car to another with no hassle Reviewed on: 1st September 2020

Lost Address - Payments Lost, just a litany of poor customer service

The two times I have had to call on this insurance company they would not send out help because they had failed to update my personal address record - I was then told I had to ring another number to sort it out (again) and then ring back the breakdown number.....nothing like sending a customer who has confirmed all the other security questions - including confirming the previous address they actually held on the record - round the houses whilst they are stood on a busy road with no pavement next to their broken down car. I then also had a demand to make payment for a service that I pay by direct debit and have done ever since I commenced with this company. After a number of calls where I confirmed I could see the payments leaving my account, I had to "upload" documentation to prove my payments were going out of my bank account whilst they threatened me with suspended insurance letters but then I heard nothing in response. When I chased again, I got a very breezy "oh yes our accounts team have confirmed receiving your payments" with no explanation as to why they ever accused me of not making the payments in the first place or an apology. When I asked to speak to a manager I was curtly told there was no one available and when I asked for a call back from one, yes you guessed it, none was received. If they win an award for this kind of service, it will be a travesty. Reviewed on: 1st September 2020

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