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One Call Insurance: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.83 (10467 reviews)

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4.83

Based on 10,467 reviews, last reviewed 13th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Competitive premium with fast and efficient service. Competitive premium with fast and efficient service.Thanks. Reviewed on: 13th October 2025

Latest lowest rating:

1

They Cancelled insurance, they issued high level of... They Cancelled insurance, they issued high level of fees for outstanding balance and sends threatning letters and constanly hounds you, this us a rea... Read more Reviewed on: 17th July 2025

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About this product

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One Call Insurance Insurance Broker reviews (10467)

Very happy.

Helpfully and friendly. Willing to help. Reviewed on: 28th August 2020

Chepest Option Widest Cover

I recently changed cars and expected to have to change insurer to get the best deal. I trawled through the comparison websites and a couple of others who like to tell us that they are the best despite not being on such sites. I thought it would give me some ammunition to try to argue One Call down a bit. I did not have to - the Platinum Club was already the cheapest and best option and so easy to transfer cars. Reviewed on: 28th August 2020

Easy to deal with very helpful

Keep us informed and don't raise the prices every year, easy to deal with and polite at all times. Reviewed on: 28th August 2020

Excellent

Always available by phone and email . Never had any problems . Very happy Reviewed on: 28th August 2020

Great service at a competative price

Fixing my premium for 3 years was a greatb incentive and then being able to pay monthly with no additional charge make it the obvious choice Reviewed on: 28th August 2020

Best insurance ever

I am in this comet a long time now and I used too pay a lot but they gave me a offer that was much cheaper I am very proud of this company and their customer service has lots of good ways to chat now me and my husband are in the same insurance and that is why this company is the best company to go to for your insurance Reviewed on: 28th August 2020

What customer service?

Tried to contact onecall insurance for a change of vehicle and to add a driver, first of all I find the phone lines are not working due to Covid 19, at a time when everybody else has if not a full service then at least managed to resume some sort of normality to their business. So tried to use the "portal" as it claimed using the online chat could incurr a £39.00 charge for changing policy details but no such luck as it refused to give me a quote. So I had to use the online chat, fearing a £39.00 charge, but that was ok because I got told they wouldn't insure the car I was trying to swap my insurance over to, no explanation or reason, just that it refused to return a quote. So I asked for my insurance to be cancelled and a proof of my no claims bonus to be forwarded to myself, I was told that she couldn't do that and I would have to close that chat down and open up a new Platinum chat because I'm a Platinum customer, so going back to the main menu I found that all options were available except the Platinum chat service that stated unavailable and when I clicked on it was told this was due to the high volume of customers wanting to use it and to try again later, I did try again later but to no availe. So now having found another company to insure my new car I'm still trying to cancel my old policy with onecall for my old car that is on it's way to the scrap yard due to the gearbox giving up on me. Reviewed on: 28th August 2020

Love the Company

Love your price and the way you treat your customers. Reviewed on: 28th August 2020

Easily the best

Been with One Call since 2011 and were unfortunate enough to be involved in an accident that was not our fault,in that first year. One Call responded amazingly, they stood by us all the way even though the case took nearly two years to resolve. Brilliant service and sensible prices earns customer loyalty. Reviewed on: 28th August 2020

Service

Very easy to deal with...no complaints. Reviewed on: 28th August 2020

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