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Perfect Pet Insurance: Pet insurance reviews

View other Perfect Pet Insurance products
4.49
Based on 1,755 reviews, last reviewed 15th Sep 2026
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Excellent I spoke to Paige today and she couldn’t have been more helpful. She was very friendly and polite. Reviewed on: 15th September 2026
Hazalea's avatar
Hazalea

Latest lowest rating:

1

The worst companies I have come across By far one of the worst companies I have ever come across. They have consistently failed to take my direct debit for a year despite my account not cha... Read more Reviewed on: 19th August 2026
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Tom
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet insurance reviews (1755)

My dog was so unwell

5
My dog sadly passed away and they sent me a lovely condolences card Reviewed on: 10th July 2023
Maisie's avatar
Maisie

Amazing when Bella was unwell

5
Customer Service was so helpful and understanding when my little cat was poorly last year Reviewed on: 10th July 2023
Chloe's avatar
Chloe

Very good service

5
Very good service over all, great results Reviewed on: 10th July 2023
Yasmin Biddle's avatar
Yasmin Biddle

Peat company yet.

5
Phoned up about my dog Loki and received the most friendly and professional service. Will always stay with them and recommend to everyone Reviewed on: 10th July 2023
Loki GOM's avatar
Loki GOM

Excellent Company

5
Customer service is fantastic and great value for money. Reviewed on: 10th July 2023
Steph's avatar
Steph

Great service

5
Service is always great with perfect pets - makes all the difference in a difficult time. Reviewed on: 10th July 2023
Eloise Hastie's avatar
Eloise Hastie

Great Company

5
Customer service was amazing and really felt the company has great compassion in hard times Reviewed on: 10th July 2023
NMorgan's avatar
NMorgan

Do not get bit

1
Don’t get bit!! Scammers of the tallest order. Like others here, I’ve been appalled by my first experience with Pretense Pets. The time it took to come to the decision of refusing my cllaim and the number of emails back and forth (it must be close to 20 now), with only the last one documented my dogs disqualifying history points to a flawed and most unprofessional service by their claims team. My gut feeling is their tactics are to divert, drain and beat the claimant into submission and this appears a classic case of this. No mention of appeals in their last email points to a company with something to hide. With that in mind and whilst putting this review on various sites warning of their unbecoming conduct , if they don’t provide me with details of where I can escalate this matter either, that’ll be added to their wholly disingenuous motives too, Reviewed on: 3rd June 2023
Royston Bentham's avatar
Royston Bentham

Awful company with no morals

1
Avoid this company at all costs! We lost our beautiful German shepherd very suddenly to cancer and perfect pets did everything they could to pay as little as possible towards our vet fees. As an example they have a cap of £12 on blood work, £12 when you have an elite extra policy is insane?! Go with animal friends instead. They pay out with no fuss. Perfect pets are just crooks. They have caused us so much stress and upset. Our vets are even shocked at what a awful company this is Reviewed on: 12th April 2023
Cat's avatar
Cat

Avoid at all vosts

1
My.puppy had a seizure and was hospitalised by my vets.she was on drip and had various blood tests. She spent the day at my vets for observations. To cit a long story short we paid our vet bill of £775.00 and subsequently made a claim with our insurers..perfect pet. We received a payment 4 weeks later of £276.00 stating on the remittance tests we could have got cheaper treatment. I am absolutely fuming as l have no control what my vet charges and have cancelled this policy....please please do not use this company....they are just rip off merchants looking gor any excuse not to pay.... there is no way they've achieved a 5star recommendation and l would have given them a minus star if l voild...avoid at all costs!! Reviewed on: 22nd February 2023
Liz Elliott 's avatar
Liz Elliott

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