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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.72
Based on 1,743 reviews, last reviewed 6th Nov 2025
796% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

4

Low price and good cover Low price and good cover is ideal- completing the application is quite time consuming though, it kept resetting and making me start again which wasn’t... Read more Reviewed on: 1st November 2025
Mads's avatar
Mads

Latest lowest rating:

1

AVOID at all costs - put in claim and was rewarded £... AVOID at all costs - put in claim and was rewarded £200 out of a £1000 bill, 2 excess deductions, 15% deduction as weight had changed - disgraceful cu... Read more Reviewed on: 6th November 2025
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Jane
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet Insurance reviews (1743)

Very good service

5
Very good service over all, great results Reviewed on: 10th July 2023
Yasmin Biddle's avatar
Yasmin Biddle

Peat company yet.

5
Phoned up about my dog Loki and received the most friendly and professional service. Will always stay with them and recommend to everyone Reviewed on: 10th July 2023
Loki GOM's avatar
Loki GOM

Excellent Company

5
Customer service is fantastic and great value for money. Reviewed on: 10th July 2023
Steph's avatar
Steph

Great service

5
Service is always great with perfect pets - makes all the difference in a difficult time. Reviewed on: 10th July 2023
Eloise Hastie's avatar
Eloise Hastie

Great Company

5
Customer service was amazing and really felt the company has great compassion in hard times Reviewed on: 10th July 2023
NMorgan's avatar
NMorgan

Do not get bit

1
Don’t get bit!! Scammers of the tallest order. Like others here, I’ve been appalled by my first experience with Pretense Pets. The time it took to come to the decision of refusing my cllaim and the number of emails back and forth (it must be close to 20 now), with only the last one documented my dogs disqualifying history points to a flawed and most unprofessional service by their claims team. My gut feeling is their tactics are to divert, drain and beat the claimant into submission and this appears a classic case of this. No mention of appeals in their last email points to a company with something to hide. With that in mind and whilst putting this review on various sites warning of their unbecoming conduct , if they don’t provide me with details of where I can escalate this matter either, that’ll be added to their wholly disingenuous motives too, Reviewed on: 3rd June 2023
Royston Bentham's avatar
Royston Bentham

Awful company with no morals

1
Avoid this company at all costs! We lost our beautiful German shepherd very suddenly to cancer and perfect pets did everything they could to pay as little as possible towards our vet fees. As an example they have a cap of £12 on blood work, £12 when you have an elite extra policy is insane?! Go with animal friends instead. They pay out with no fuss. Perfect pets are just crooks. They have caused us so much stress and upset. Our vets are even shocked at what a awful company this is Reviewed on: 12th April 2023
Cat's avatar
Cat

Avoid at all vosts

1
My.puppy had a seizure and was hospitalised by my vets.she was on drip and had various blood tests. She spent the day at my vets for observations. To cit a long story short we paid our vet bill of £775.00 and subsequently made a claim with our insurers..perfect pet. We received a payment 4 weeks later of £276.00 stating on the remittance tests we could have got cheaper treatment. I am absolutely fuming as l have no control what my vet charges and have cancelled this policy....please please do not use this company....they are just rip off merchants looking gor any excuse not to pay.... there is no way they've achieved a 5star recommendation and l would have given them a minus star if l voild...avoid at all costs!! Reviewed on: 22nd February 2023
Liz Elliott 's avatar
Liz Elliott

AVOID these thieves

1
We adopted a Westie from the Dogs Trust and took out insurance with Perfect Pets paying a year up front. 3 months after he sustained an injury and was limping, he was diagnosed with a crucial ligament and needed surgery costing £4,000. Obviously we went ahead expecting this company to pay up but they refused saying it was a previous injury. Even though the Vet who examined him at the Dog's Trust wrote a letter confirming there was no injury before we adopted him, this company refused to pay! Avoid this company they will do anything not to pay out, disgusting!! Reviewed on: 21st January 2023
Diane Goodrich's avatar
Diane Goodrich

Utter crap

1
Any excuse not to pay a valid claim, citing previous injuries as one and the same. Avoid like the plague Reviewed on: 4th January 2023
De Be's avatar
De Be

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