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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.74
Based on 1,612 reviews, last reviewed 10th Sep 2025
16300% increase in 5 star reviews
in the past 90 days
350% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

4

Easy enough to navigate online. Easy enough to navigate online. New to the company so too soon to tell. Reviewed on: 10th September 2025
Rebecca S's avatar
Rebecca S

Latest lowest rating:

1

Ripping off your customers My first year’s renewal was emailed. After reviewing the documents, despite not making any claims my premium had increased by over £70. Not being give... Read more Reviewed on: 5th September 2025
Maria's avatar
Maria
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet Insurance reviews (1612)

Exceptional throughout

5
Customer Services are second to none. The call handlers are helpful and friendly and extremely knowledgeable. Changing policy details IE: our new address was so easy. Really impressive Pet Insurance company and so Perfect Perks on top!! Reviewed on: 15th August 2025
Johanna Watson's avatar
Johanna Watson

Polly was friendly, attentive, personable.

5
Polly was friendly, attentive, personable. She made me feel as though she really cared and nothing seemed too much for her to deal with. Excellent staff member. Unfortunately, customer service appears to be a thing of the past, but you’ve got a good’n there! Lovely lovely lady Reviewed on: 14th August 2025
Lucy S's avatar
Lucy S

New Policy

5
So way to start policy online and excellent value. Reviewed on: 13th August 2025
Les's avatar
Les

Every time we try to claim, allegedly the claim form...

1
Every time we try to claim, allegedly the claim form hasn’t been submitted which clearly it has and therefore stinks of delaying tactics. When eventually (after several submissions) and we get notification of receipt, the assessment and payout takes ages Reviewed on: 12th August 2025
James leggett's avatar
James leggett

Great advice.

5
Great advice. Really thorough and understanding. Really met our needs and expectations Reviewed on: 11th August 2025
Maria F's avatar
Maria F

I have an elderly dog and the premiums are the best...

5
I have an elderly dog and the premiums are the best for the simple cover I need just in case. Reviewed on: 11th August 2025
Celia w's avatar
Celia w

Great customer service 5*

5
Very good , I missed a payment onetime and a simple phone call sorted it friendly staff no long wait for call Reviewed on: 10th August 2025
Richard F's avatar
Richard F

Pet insurance ...

5
Very good price easy to start up a new insurance Reviewed on: 6th August 2025
Peter D's avatar
Peter D

It was easy to buy the insurance and brilliant servi...

5
It was easy to buy the insurance and brilliant service on the phone. Reviewed on: 6th August 2025
Karen Artus's avatar
Karen Artus

Fair pricing and cover.

4
Fair pricing and cover. I can't say anything for actual service as I fortunately haven't had to claim yet Reviewed on: 6th August 2025
Ant B's avatar
Ant B

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